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• What gloom & doom? It's still "Happy Poly Days" over at Disney's Polynesian Resort

  Tired of all the bad news coming out of Orlando these days? Jim Hill uses Jeff Lange's photographs as an excuse to write about WDW's most popular hotel Read More... Posted Friday, December 05, 2008 12:00 AM | 5 Comments Filed under: Disney, resorts, Downtown Disney, Walt Disney World, Orlando, Disney's Polynesian Resort, Seven Seas Lagoon, Central Florida, WDW, Jeff Lange, 1971, hotel, resort, tourists, 2008, Disney World, The Walt Disney World Resort, October, guest, guests, tourist , hotels, Lake Buena Vista , occupancy rate , January, pool, JeffLangeDVD, gingerbread , occupancy rates, retail entertainment complex, ocean, dog, Walt Disney World Resort, wave machine, Santa Paws, DTD, dogs, Disney's Beach Club Resort, carousel, gingerbread carousel, merry go round, merry-go-round

• Disney World now offering discounted Merchandise Credits to select Guests

  Jim Hill talks about a test that's currently underway at the WDW Resort. Where people who have already bought vacation packages are now being offered the chance to purchase a $500 Walt Disney World Merchandise Credit for just $395 Read More... Posted Thursday, November 13, 2008 12:00 AM | 4 Comments Filed under: Disney, Downtown Disney, Orlando, Central Florida, WDW, tourists, 2008, Disney World, The Walt Disney World Resort, guest, guests, shops, WDW guests, tourist , retail dining and entertainment complex, WDW officials , consumers, Credit Crunch, Central Florida tourism, retail area, retail entertainment complex, consumer spending, targeted, retail sales

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service

• A PC Haunted Mansion ?! Now that's scary

  Jim Hill talks about the new script that the Imagineers have written for this attraction's Foyer area. Which is reportedly being added to the stateside versions of this classic attraction because a handful of guests complained about the macabre remarks that a few Disney cast members have made over the years Read More... Posted Thursday, January 03, 2008 12:00 AM | 43 Comments Filed under: Disney, theme park, Imagineering, Disneyland, Walt Disney World, Anaheim, Orlando, The Magic Kingdom, Disneyland Resort, The Haunted Mansion, WDI, Glendale, WDW, Imagineer, Walt Disney Imagineering, Paul Frees, Ghost Host, The Foyer, The Portrait Gallery, The Entrance Hallway, stretching room, theme park visitor, theme park guest, Disney World, The Walt Disney World Resort, guest, guests, macabre, ghoulish, butlers, maids, ad-lib lines, staging, blocking, acting classes, official script, 1401 Flower Street, sinister, theme park attraction, squeamish