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• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, keeping tabs, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, lodge a formal complaint, implementing policy, Central Reservations, certain expectations, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, discounted meals, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, "Magic Your Way", 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service

• A PC Haunted Mansion ?! Now that's scary

  Jim Hill talks about the new script that the Imagineers have written for this attraction's Foyer area. Which is reportedly being added to the stateside versions of this classic attraction because a handful of guests complained about the macabre remarks that a few Disney cast members have made over the years Read More... Posted Thursday, January 03, 2008 12:00 AM | 43 Comments Filed under: Disney, theme park, Imagineering, Disneyland, Walt Disney World, Anaheim, Orlando, The Magic Kingdom, Disneyland Resort, The Haunted Mansion, WDI, Glendale, WDW, Imagineer, Walt Disney Imagineering, Paul Frees, Ghost Host, The Foyer, The Portrait Gallery, The Entrance Hallway, stretching room, theme park visitor, theme park guest, Disney World, The Walt Disney World Resort, guest, guests, "Grim Grinning Ghosts", macabre, ghoulish, butlers, maids, ad-lib lines, staging, blocking, acting classes, official script, 1401 Flower Street, sinister, theme park attraction, squeamish