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• Disney World now offering discounted Merchandise Credits to select Guests

  Jim Hill talks about a test that's currently underway at the WDW Resort. Where people who have already bought vacation packages are now being offered the chance to purchase a $500 Walt Disney World Merchandise Credit for just $395 Read More... Posted Thursday, November 13, 2008 12:00 AM | 4 Comments Filed under: Disney, Downtown Disney, Orlando, Central Florida, WDW, tourists, 2008, Disney World, The Walt Disney World Resort, guest, guests, shops, WDW guests, tourist , retail dining and entertainment complex, WDW officials , consumers, Credit Crunch, Central Florida tourism, retail area, retail entertainment complex, consumer spending, targeted, retail sales

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service