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• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service

• Monday Mouse Watch: Will MGM's upcoming name change really allow the Universal Orlando Resort to nudge Disney out of the spotlight?

  Jim Hill shares what he's heard about Universal's bold new plan to reposition that Central Florida Resort. He also offers up additional information about that after-hours Halloween party that's now in the works for Disney's Hollywood Studios. And would you believe "Holidays at Hogwarts" ? Read More... Posted Monday, November 19, 2007 12:00 AM | 36 Comments Filed under: theme park, Universal Studios, Walt Disney, Walt Disney World, Disney-MGM Studios theme park, The Twilight Zone Tower of Terror, Disney's Hollywood Studios, The Magic Kingdom, television, The Wizarding World of Harry Potter, Halloween Horror Nights, Universal Orlando, Central Florida, Florida, WDW, Walt Disney Studios, Steven Spielberg, California, Christmas, Universal, 1998, Universal Studios Escape, Disney-MGM Studios, studio theme park, Disney's Orlando Studios, Disney-Pixar Studios, 1976, Universal Studios Orlando, 2008, The Blockbuster Capital of the World, The Feature Attraction, theme park visitor, theme park guest, The Hulk, Universal Studios Islands of Adventure, 2009, TV commercials, Harry Potter and the Sorcerer's Stone, Harry Potter and the Chamber of Secrets, Harry Potter and the Prisoner of Azkaban, Harry Potter and the Goblet of Fire, Harry Potter and the Order of the Phoenix, The Great Hall, Universal Orlando Resort, Universal's Halloween Horror Nights, The Nightmare Before Christmas, The Walt Disney World Resort, Halloween, 5th Dimension, The 5th Dimension, The Weasley family, Weasley family, Halloween at Hogwarts, Alfred E Newman, what me worry, Toy Story Mania, Toy Story Midway Mania, What