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• Universal Orlando shares new concept art, video for the Wizarding World of Harry Potter

  Jim Hill compares & contrasts two construction projects that will hopefully compel tourists to return to Central Florida: The Magic Kingdom’s Enchanted Forest as well as Islands of Adventure’s new Harry Potter-themed “land” Read More... Posted Friday, September 18, 2009 12:00 AM | 16 Comments Filed under: Universal Studios, Harry Potter, Beauty and the Beast, The Magic Kingdom, The Wizarding World of Harry Potter, Universal Studios Orlando, Universal Studios Islands of Adventure, Universal Orlando Resort, Mickey, Belle, 2012, 2010, 2013, Universal Pictures

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service