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• Hard Rock ain't your Daddy's theme park

  JHM just got a sneak peek at Myrtle Beach's newest attraction. Which offered some pretty unique challenges to the Hard Rock's design team Read More... Posted Thursday, May 08, 2008 12:00 AM | 7 Comments Filed under: theme park, Universal Studios, fireworks, attraction, Walt Disney World, SeaWorld, Disney's Hollywood Studios, Universal Orlando, WDW, Operations, Rock 'n' Roller Coaster, show building, JHM, tourists, Universal Studios Orlando, theme park visitor, theme park guest, Disney World, Universal Orlando Resort, hard ticket event, The Walt Disney World Resort, Halloween, theme park fans, attractions, rides, ride, show, theme park attraction, concert , SeaWorld Orlando, design team, hard ticket , June , Shamu Rocks , Universal Studios Florida , Hollywood Rip Ride Rockit, rock 'n' roll , Hard Rock Park, media , roller soaker, "Slippery When Wet" , The Kinks, Kinks, "Maximum RPM" , ferris wheel, Myrtle Beach, Fantasy Lagoon , Fantasy Harbor , South Carolina, Waccamaw Factory Shoppes, hardcore music fans, Hard Rock , height restrictions , flight path , Myrtle Beach International Airport , HRP , FAA , FAA regulations, push the envelope , breaking the rules , "Led Zepplin : The Ride" , thrill ride, aircraft , looping coaster , inversions, lagoon show, nighttime water pageant, water pageant, Queen, "Bohemian Rhapsody" , dancing fountains, fountains, lasers, laser light, laser, low level fireworks, lagoon , Myrtle Beach community, Halloween hard ticket event , horror mazes , horror maze, maze, horror, rock legends , rock legend, Alice Cooper, Rob Zombie , Marilyn Manson, sound check, soft opening, grand opening , concert performance, the Eagles , Eagles , the Moody Blues, Moody Blues, whimsical touches , whimsical touch, air guitar, signature attraction, signature attractions, snuff, queue, "Nights in White Satin: The Trip" , holographic glasses , black light, black light paint, stone cold sober, drugged, drugs , drugged out of your gourd

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, keeping tabs, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, lodge a formal complaint, implementing policy, Central Reservations, certain expectations, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, discounted meals, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, "Magic Your Way", 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service