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• Monday Mouse Watch: Marvel acquisition offers significant challenges, huge potential rewards for The Walt Disney Company

  Jim Hill weighs in on this $4 billion deal. In particular the amount of time that will have to pass before Disney can then take full advantage of Marvel’s stable of superheroes Read More... Posted Monday, August 31, 2009 10:00 AM | 15 Comments Filed under: Disney, TV, Pixar, Universal Studios, Muppets, Jim Henson, John Lasseter, Bob Iger, 20th Century Fox, Fox, Magic Kingdom, Pixar Animation Studios, The Magic Kingdom, television, Fozzie Bear, Universal Orlando, film, Mouse, promotional campaign, Spider-Man, The Hulk, Universal Studios Islands of Adventure, 2009, Halloween, Disney / Pixar, film franchise, film franchises, Mickey, Paramount Pictures, Disneyana community , Paramount , Universal Studios Florida , MMOG, Iron Man, television show , Donald Duck, films, MMO, video game, Muppet, Universal Pictures, Universal Pictures classic, Marvel Entertainment, Inc., Marvel, acquisition, The Amazing Adventures of Spider-Man, Thor, corporate culture, The Jim Henson Company, licensing agreement, film development, film distribution, television production, The Incredible Hulk Coaster, Sony, Universal Studios Japan, Sony Studios, stock, cash transaction, Spidey, pop culture, Howard the Duck, corporate family, shareholders, global reach, X-Men, Bear in the Big Blue House, TV distribution, video gaming, MMORPGs, retail giants, film rights, Marvel Super Hero Island, emerging technology, emerging technologies, retail, superhero, superheroes

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service