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• Disney World now offering discounted Merchandise Credits to select Guests

  Jim Hill talks about a test that's currently underway at the WDW Resort. Where people who have already bought vacation packages are now being offered the chance to purchase a $500 Walt Disney World Merchandise Credit for just $395 Read More... Posted Thursday, November 13, 2008 12:00 AM | 4 Comments Filed under: Disney, Downtown Disney, Orlando, Central Florida, WDW, tourists, 2008, Disney World, The Walt Disney World Resort, guest, guests, shops, WDW guests, tourist , retail dining and entertainment complex, WDW officials , consumers, Credit Crunch, Central Florida tourism, retail area, retail entertainment complex, consumer spending, targeted, retail sales

• Will Disney World's new "Buy 4 Get 3 FREE!" promotion really be enough to get you to book a trip to Orlando in early 2009?

  Jim Hill talks about that new WDW incentive program that Bob Iger revealed as part of yesterday's earnings call. Which includes a free $200 Disney Gift Card for those who buy a vacation package before December 20th Read More... Posted Friday, November 07, 2008 12:00 AM | 13 Comments Filed under: Disney, Bob Iger, Walt Disney World, promotion, The Walt Disney Company, marketing, Disney Parks & Resorts, WDW Entertainment, 9/11, Central Florida, WDW, Christmas, 2008, 2009, Disney World, The Walt Disney World Resort, annual passholders, guest, Disney World vacation, WDW guests, Disney Dining Plan, WDW management , advance reservations, advance reservation, WDW vacations, WDW officials , cost over-runs , WDW executives, bottom line , 911, Walt Disney Company, Disney theme park, business plan, fiscal year, bookings, earnings, earnings call

• Monday Mouse Watch : The countdown begins for Pleasure Island's final public night

  Jim Hill talks about WDW's crowd control plans for PI. Which may involve allowing Guests to line up the night before in order to then guarantee them entry onto the Island on the 28th Read More... Posted Monday, September 22, 2008 12:00 AM | 9 Comments Filed under: Disney, Walt Disney World, Disney's California Adventure, Disney's Hollywood Studios, WDW, DCA, MGM, The Walt Disney World Resort, WDW guests, Pleasure Island, 2011, WDW Security, Disney executives, PI

• Still can't find Nemo? Then try looking inside of your room the next time you stay at Disney's Caribbean Beach Resort

  Jim Hill shares some shots of these newly rethemed rooms, which now feature characters from that 2003 Pixar Animation Studios release Read More... Posted Monday, July 14, 2008 12:00 AM | 13 Comments Filed under: Disney, theme park, Pixar, Pirates of the Caribbean, resorts, Walt Disney World, The Incredibles, Finding Nemo, Pixar Animation Studios, Toy Story, Disney Parks & Resorts, WDW, hotel, resort, 2009, Disney World, The Walt Disney World Resort, Disney / Pixar, 2003, Disney World vacation, WDW guests, WDW vacations, Disney Pixar , Pirates of the Caribbean franchise , Disney's Caribbean Beach Resort, Shanghai, hotel rooms, WALL-E, Shanghai Disneyland, Disney's All-Star Movies Resort, retheming, Nemo, Dory, Buzz Lightyear

• Monday Mouse Watch : Inside "The American Idol Experience"

  Jim Hill shares what he's heard about this new DHS attraction. In particular how WDW Guests will make their way through the "American Idol" audition process Read More... Posted Monday, June 23, 2008 12:00 AM | 25 Comments Filed under: Disney, theme park, attraction, Walt Disney World, Disney's Hollywood Studios, FastPass, Disney Parks & Resorts, WDI, WDW, Operations, theme park guest, 2009, The Walt Disney World Resort, TV show, show, backstage, theme park attraction, WDW guests, December , tourist , high profile project, capacity , once-in-a-lifetime , Festival of the Lion King, performers, Kinks, January, singing, The American Idol Experience, DHS, Disney Guests, interactive entertainment , American Idol , closed-door sessions , Superstar Television, Doug Live ! , crowd-pleaser, onstage, audition, auditions, audition process , recording booth , solo, video screen , initial screening , pre-recorded instrumental track, a cappella, pre-recorded music, live instruments, perform live , talent pool , finalists, preliminary shows , finale, goldfish, judges, Actors' Equity, Simon Cowell, finalist, Dream Ticket , guaranteed reservation, regional audition , Club Penguin, jump the line, hopefuls, round of auditions, age limit , ineligible, Disney Legal , Peter Barsocchini, production company , operational issues, behind-the-scenes , vocal coach , hair , make-up , make the cut , Ops staff , simulcast, Jumbotron, Hollywood Boulevard, High School Musical 2: School's Out! , pep rally , Block Party Bash, working the bugs out , talent-free singer , WDW executives

• Monday Mouse Watch : Lights out at Pleasure Island

  The future of WDW's nighttime entertainment district suddenly looks a whole lot darker, now that Disney has sold off PI's signature system of outdoor spotlights Read More... Posted Monday, March 31, 2008 12:00 AM | 27 Comments Filed under: Disney, Downtown Disney, Walt Disney World, Disney Parks & Resorts, WDW, Disney World, The Walt Disney World Resort, WDW guests, WDW management , Pleasure Island, night club complex, night club, WDW officials , night clubs

• Does WDI plan on gagging our next Commander-in-Chief as part of the 2009 redo of WDW's "Hall of Presidents" ?

  Jim Hill shares what he's heard about the upcoming revamp of this Magic Kingdom attraction. To be specific, how the Imagineers are looking to shave a few minutes off of the running time of this 36-year-old Liberty Square show Read More... Posted Tuesday, March 04, 2008 12:00 AM | 50 Comments Filed under: Disney, theme park, attraction, Imagineering, Disneyland, Walt Disney World, Magic Kingdom, Anaheim, The Magic Kingdom, Audio Animatronic, Bill Clinton, The President of the United States, WDI, WDW, Imagineer, Walt Disney Imagineering, Liberty Square, wheelchair accessible, AA figure, Audio Animatronics, handicap access, 2009, The Walt Disney World Resort, 2001, show, theme park attraction, WDW guests, Imagineers, July , handicap-accessible, wheelchair-friendly, wheelchair, presidential primaries, presidential primary, primaries, primary, President, Commander-in-Chief, promotional gimmick , Chief Executive , Blaine Gibson , George W Bush, Monica Lewinsky , scandal , Robin Williams, dignity , roll call , speech, THOP, Gettysburg Address, The Gettysburg Address , Great Moments with Mr Lincoln, redo, revamp, recycling , Great Oaks Entertainment, electric convenience vehicle , ECV, ECV - friendly, improvements , doorway , turnstile , The Enchanted Tiki Room: Under New Management, Iago, Uh-Oa, Zzzs , bran muffin

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service