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• Let George Do It: One-time WDW busboy becomes Disneyland’s newest president

  Jim Hill looks back over this Park & Resorts vet's 38-year-long career with the Company. In particular why George Kalogridis was chosen to help guide the Disneyland Resort through its upcoming transitional period Read More... Posted Tuesday, October 13, 2009 12:00 AM | 1 Comments Filed under: Disney, Downtown Disney, Disneyland, Walt Disney World, Epcot, Disney's California Adventure, The Walt Disney Company, Disney's Grand Floridian Resort & Spa, Disney's Contemporary Resort, Disneyland Resort, Disneyland Paris, Disney Parks & Resorts, Disneyland Hotel, Walt Disney Studios, cast members, cast member, 1971, 1976, 2009, Disney World, The Walt Disney World Resort, pin, 2012, 2010, Rich Ross , pins, 1988, millennium celebration, opportunity, Walt Disney World Resort, Disneyland Park, Chairman of Walt Disney Studios, DLP, Ed Grier, regional theme park, Al Weiss, George Kalogridis, busboy, senior management, senior management position, UCF, Contemporary Resort Hotel, Disney Wonder, University of Central Florida, training issues, adversity, Creating Magic: 10 Common Sense Leadershio Strategies from a Life at Disney, transition period, transitional period, Winter Olympics, Nagano, Olympic pins, IBM, Coca-Cola, Happiest Place on Earth, Resort Operations, maintenance, general manager, 15th anniversary, Sunshine Plaza, Anaheim property, Grand Flo, development team, Disney's World of Color, gay

• WDW's Galaxy Palace Theater to be replaced with ... Cast Member parking ?!

  Jim Hill shares what he knows about this upcoming Magic Kingdom demolition project. Which involves leveling this Tomorrowland performance venue to make room for additional employee parking out behind Main Street U.S.A. Read More... Posted Tuesday, October 28, 2008 12:00 AM | 13 Comments Filed under: Imagineering, Walt Disney World, Disney's Hollywood Studios, The Magic Kingdom, Main Street U.S.A., Backlot Theater, WDW, Imagineer, cast members, cast member, 2009, Disney World, Thanksgiving, Main Street USA, attractions, shows, rides, holiday season , Walt Disney's Carousel of Progress, high school, Imagineers, performances , Mickey's Toontown Fair , performers, January, dancers , 1989, parking lot, Buzz Lightyear, 1988, choir, choirs, dance troupe, dance troupes, cheerleader, cheerleaders, cheerleading, piano, Galaxy Palace Theater, piano crate, piano crates, Tomorrowland, Tomorrowland venue, performance space, Mickey's Twas the Night Before Christmas, parking, Mickey's Birthdayland, 20th anniversary, Buzz Lightyear's Space Ranger Spin, dancer, employee parking, paved, Paradise, Joni Mitchell, Magic Kingdom stage, demolition project, demolition, start date, Admin Office, Admin Offices, high school band, high school bands, E Ticket, real estate, parking area, Rockettower Plaza, performance

• "Creating Magic" reveals how the modern Magic Kingdom really operates

  Jim Hill reviews Lee Cockerell's new book, which recounts the many lessons that this Disney vet learned while he was the Executive Vice President in charge of Operations at the WDW Resort Read More... Posted Wednesday, October 15, 2008 12:00 AM | 7 Comments Filed under: book, Disney, parade, Epcot, Magic Kingdom, Tinker Bell, The Walt Disney Company, The Magic Kingdom, Euro Disneyland, Cinderella, 9/11, Walt Disney : The Triumph of the American Imagination, The Animated Man : A Life of Walt Disney, Neal Gabler, Michael Barrier, WDW, cast members, cast member, David Koenig, Realityland: True-Life Adventures of Walt Disney World, Disney World, The Walt Disney World Resort, September, guest, guests, Disney Publicity , publicity, 2006, pins, 1994, Lee Cockerell, Trapper Keeper, Charlie Ridgeway, Spinning Disney's World: Memories of a Magic Kingdom Press Agent, MMO, modern Mouse House, Doubleday, Grant's tomb, Alice Marriott, millennium celebration, Euro Disney, Publicity Department

• Peter David maps out a campaign to save the Adventurers Club

  Jim Hill talks with this award-winning author, who has come up with a pretty clever plan to get the attention of Disney senior management Read More... Posted Tuesday, July 22, 2008 12:00 AM | 8 Comments Filed under: Pixar, John Lasseter, Bob Iger, Walt Disney World, Pixar Animation Studios, Mr. Toad's Wild Ride, Steve Jobs, WDW, Mr. Toad, cast members, cast member, Disney World, The Walt Disney World Resort, Disneyana fans, award, writer , Cinderella Castle , Pleasure Island, The Adventurers Club, Adventurers Club, night club, CEO, 1989, Peter David, Robert Iger, Disney Weddings, Disney executives, 1990, Disney CEO, Save Mr. Toad, Save the Adventurers Club, PI, maps, map, compass, compasses, campaign, postage, award-winning, proposal

• Just how spectacular was WDW's Bicentennial spectacular?

  In this week's Why For column, Jim Hill looks back to July of 1976. To be specific, all of the advance preparation that WDW officials put into that resort's Bicentennial fireworks display Read More... Posted Friday, July 18, 2008 12:00 AM | 6 Comments Filed under: Disney, theme park, Why For, parade, fireworks, Disneyland, Walt Disney World, Epcot, promotion, Disney's Polynesian Resort, Disney's Contemporary Resort, World Showcase, World Showcase Lagoon, Sleeping Beauty Castle, Seven Seas Lagoon, WDW, cast members, Jeff Lange, cast member, hotel, 1974, Crowne Plaza, 1976, theme park guest, Disney World, The Walt Disney World Resort, show, staging, WDWCelebrations , fireworks extravaganza , parades, fireworks display, water , lagoon show, water pageant, lagoon , sound check, soft opening, January, audience, water skiing, JeffLangeDVD, visually stunning

• What's in store for the Disney Stores

  With nearly a hundred of these shops closing around the country this week, Jim Hill looks to the future of this troubled retail chain. To be specific, Disney Consumer Products' plans to make the Disney Stores seems special & unique again Read More... Posted Friday, June 27, 2008 12:00 AM | 25 Comments Filed under: Disney, Disney Consumer Products, Disney Store, Canada, Toronto, cast members, cast member, Disneyana fans, retail chain , revival , Disney Stores, Rockford IL, Naples FL, Michigan, Missouri, New York State, Pennsylvania, liquidation , restructuring, selling space , industry average , specialty retailer, relaunch, Andrew Mooney , Chairman of Disney Consumer Products, Licensing International Expo, Licensing International Expo 2008, scarcity , reignite , Buffalo, special , unique , chain, North America , DCP , Back to the Future , mid-1990s, DS, MAGIC Guest Service program, Maintain Your Presence, Assess Your Guest, Greet Your Guest, Individualize Service, Conclude, Security Host, bottom line , repeat customer, premier retailers , Nordstrom, The Gap , Macy’s, squire, brand loyalty, customer loyalty , mall , today's marketplace , Palm Springs , Davenport, units , public perception

• Will pirates soon be returning to Treasure ... er ... Discovery Island?

  In this week's Why For, Jim Hill talks about the history of Treasure / Discovery Island. More importantly, how WDW Entertainment and Food & Beverage are allegedly thinking of using the "Pirates of the Caribbean" characters to help get this place re-opened Read More... Posted Friday, June 06, 2008 12:00 AM | 14 Comments Filed under: Disney, Why For, Imagineering, ABC, Johnny Depp, WED, Walt Disney World, Disney's Animal Kingdom, Tom Sawyer Island, Lost, The Walt Disney Company, Disney's Polynesian Resort, Disney's Contemporary Resort, Bay Lake, WDW Entertainment, WDI, WDW, Imagineer, cast members, cast member, Leota Toombs, 1974, 1998, 1976, 2008, Disney World, The Walt Disney World Resort, marshmallows, Food Service, Blackbeard's Ghost , 1967, Peter Ustinov , Captain Jack Sparrow, Food & Beverage , Imagineers, April , rum , Pirates of the Caribbean films, 1960s, Disney officials , Pirates of the Caribbean franchise , January, interactive, Capt. Jack Sparrow, Raz Island, boat ride , treasure hunt , marshmallow, marshmallow roast , Treasure Island, Discovery Island, wilderness preserve , Blackbeard's Island , wizards of WED , 1950, Robert Louis Stevenson , Ben Gunn's Cave, Future Attraction, Future Attractions , The Blockhouse , Long John Silver, buccaneer, buccaneers, Spy Glass Hill , Wreck of the Hispaniola, Hispaniola, bird sanctuary , skeleton, aviary, enclosure, buzzard, buzzards , vulture, vultures, treasure map , operational hours , Yo-Ho-Ho , dough-dough-dough, snack bar, honeymoon, honeymoon cottage, honeymoon cottages , interactive gaming , Myst, pirate-themed adventure , O-Pin House, WDW Food Services, corporate groups, rum drinks , Johnny Depp lookalike

• Monday Mouse Watch : Disney World's new grim grinning gracious ghosts

  Forget about fright. Now it's all about being polite. Or so says Jim Hill as he talks about the new spiel that cast members are expected to recite whenever they work at this Magic Kingdom attraction Read More... Posted Monday, June 02, 2008 12:00 AM | 14 Comments Filed under: Disney, attraction, Imagineering, Walt Disney World, Epcot, Magic Kingdom, The Haunted Mansion, WDI, WDW, Imagineer, Walt Disney Imagineering, The Foyer, The Portrait Gallery, The Entrance Hallway, Liberty Square, cast members, Jeff Lange, cast member, JHM, guest, guests, butlers, maids, acting classes, Imagineers, CD, script, The Ballroom, wretched bodies, Fairest of All: A Tale of the Wicked Queen, guest complaints , gruesome gags , PR team , acting coaches , dialogue , spiel , show narration , The Stretching Room, final arrangements, maid, butler, please, Prince Arthur, grim grinning ghosts, grim grinning gracious ghosts, polite, fright, retraining, plussing, fashion, The Story and Song from the Haunted Mansion, fireplace, MouseSteps, JeffLangeDVD, photos, screensaver, Epcot Flower & Garden Festival, disc, Denise Preskitt

• Indiana Jones and the ... JHM Podcast ?!

  Mouseketrips presents Jim Hill & Max Schilling , as they discuss perky but annoying Disney theme park hosts, attractions that desperately need updating as well as various other Mouse-related topics Read More... Posted Saturday, May 10, 2008 12:00 AM | 12 Comments Filed under: Disney, Jim Hill Media, podcast, Walt Disney World, Disney-MGM Studios theme park, George Lucas, Disney's Hollywood Studios, Indiana Jones Adventure, Indiana Jones Epic Stunt Spectacular, WDW, cast members, cast member, Steven Spielberg, Nathan Rose, MagicalMountain, Magical Definition, Magical Definition Podcast, JHM, Disney-MGM Studios, 2009, Max Schilling, Magical Mountain, Indiana Jones , Indiana Jones and the Kingdom of the Crystal Skull, Indiana Jones and the Last Crusade, Stitch's Great Escape, JHM podcast, 1989, perky cast member

• Disney testing new ways to slow down FastPass counterfeiters

  Jim Hill talks about the plan that Disney Parks & Resorts has in the works to catch folks who are using bogus "Attraction Re-entry" tickets that they've purchased off of eBay. Which will involve scanning each individual FastPass for authenticity before the Mouse then allows that guest to enter a particular ride, show or attraction Read More... Posted Thursday, February 21, 2008 12:00 AM | 34 Comments Filed under: Disney, theme park, attraction, Disneyland, Walt Disney World, Disney's Animal Kingdom, Magic Kingdom, The Jungle Cruise, Anaheim, The Walt Disney Company, FastPass, The Magic Kingdom, Disneyland Resort, Disney Parks & Resorts, WDW, cast members, cast member, Disneyana Enthusiasts, Mouse, theme park visitor, theme park guest, Disney World, The Walt Disney World Resort, ticket sales, theme park fans, attractions, shows, rides, ride, show, theme park attraction, admission , admission fee

• Night Kingdom to reimagine the Disney-theme-park-going experience

  Jim Hill shares what he knows about WDW's 5th theme park. Which will be an after-hours venue that will offer guests the chance to have all sorts of once-in-a-lifetime, hands-on adventures Read More... Posted Friday, February 15, 2008 12:00 AM | 95 Comments Filed under: Disney, theater, theme park, convention, resorts, Walt Disney World, Disney Theatrical, Discovery Cove, SeaWorld, Disney's Typhoon Lagoon, The Walt Disney Company, Disney's Grand Floridian Resort & Spa, Disney's Polynesian Resort, Disney's Contemporary Resort, Disney's Wilderness Lodge, Disney's Yacht Club Resort, Walt Disney World Dolphin hotel, WDW, cast members, Operations, cast member, hotel, Disney's Animal Kingdom Lodge, resort, Disney World, The Walt Disney World Resort, October, guest, guests, rides, ride, show, on property, vacation package, eatery, SeaWorld Orlando, Pleasure Island, The Adventurers Club, Adventurers Club, night club, 2011, Disney's Night Kingdom, 5th theme park, Busch Gardens Africa, focus group, focus groups , preview video , SeaWorld's Discovery Cove, niche park , J B Kaufman, DNK, High School Musical: East Meets West , 2000, 4000 , Indiana Jones , zipline , crocodiles, hand-feeding , hippopotamus, traditional theme park , night vision goggles , lions , lion, hyenas , hyena, spelunking, bats , bat, rock climbing, African savanna, South American , penguins, horticultural , Typhoon Lagoon , eateries, stage show , Broadway talent, capacity , operation , blueprints , hotels, Walt Disney World Swan, Walt Disney World Dolphin, on-property , admission , gourmet meal , non-alcoholic beverages , non-alcoholic beverage, admission fee , newest theme park , vacation packages, convention groups, convention group, weeks, week, months, month, advance reservations, advance reservation, reservations , reservation, annual shareholders meeting , shareholders meeting , Albuquerque , annual press event, press event, Villain themed , Villains themed , coasters, coaster, natural environment , once-in-a-lifetime , Disney's Boardwalk Inn

• WDI's X-Scream Makeover of WDW's Haunted Mansion: Part 2

  Jim Hill continues his 5-part series that takes an in-depth look at this recently revamped Magic Kingdom favorite. This time around, Jim talk about how the changes that the Imagineers made to the Doom Buggies' audio system as well as revealing why Jack Skellington won't be "Making Christmas" in WDW's Haunted Mansion anytime soon Read More... Posted Tuesday, October 23, 2007 12:00 AM | 6 Comments Filed under: Disney, theme park, attraction, Disneyland, Walt Disney World, Omnimover, The Magic Kingdom, The Haunted Mansion, Disneyana, Tim Burton's The Nightmare Before Christmas, Disney Parks & Resorts, Tim Burton, WDI, WDW, Paul Frees, The Foyer, The Portrait Gallery, The Entrance Hallway, The Graveyard, Liberty Square, cast members, Jeff Lange, Doom Buggy, The Attic, earbuds, iPod, rPod, RidePod, log, bateaux, intrusion mats, The Grand Staircase, Grad Nite, Night of Joy, teen, teenager, dark duty, intrusion beams, The Corridor of Doors, enhancements, The Portrait Corridor, Operations, Jack Skellington, Hidden Jacks, Haunted Mansion Holiday, Phil Holmes, cast member