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• London’s original musical “Mary” is now Broadway’s newest nanny

  Jim Hill talks with Laura Michelle Kelly, the Oliver Award-winning actress who has just begun appearing at the New Amsterdam Theatre in Disney & Cameron Mackintosh’s long-running production Read More... Posted Friday, November 06, 2009 12:00 AM | 1 Comments Filed under: Disney, Broadway, Disney Theatrical, New York City, restaurant, New Amsterdam Theatre, Minskoff Theatre, NYC, Broadway musical, 2009, Tony Award, Broadway production, Cameron Mackintosh , 2005, London, 2004, New York, Tony

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service