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• Tourists mob Muppets & Mouse shops, snatch up last “Mermaid” tickets

  Jim Hill reports in from NYC. Where – based on what’s been going on at FAO Schwartz, World of Disney and the Lunt-Fontanne Theatre – the economy appears to be on the mend Read More... Posted Wednesday, August 19, 2009 12:00 AM | 4 Comments Filed under: Disney, Pixar, Broadway, musical, Muppets, Disney Theatrical, Beauty and the Beast, New York City, Washington D.C., Chicago, Los Angeles, NYC, Denver, animated character, 5th Avenue, Broadway musical, 2009, Disney / Pixar, animated feature, ticket sales, shops, store shelves, 2010, Up, Tampa, New York, The Little Mermaid, musical theater, Muppet, Muppet Whatnot Workshop

• Disney World now offering discounted Merchandise Credits to select Guests

  Jim Hill talks about a test that's currently underway at the WDW Resort. Where people who have already bought vacation packages are now being offered the chance to purchase a $500 Walt Disney World Merchandise Credit for just $395 Read More... Posted Thursday, November 13, 2008 12:00 AM | 4 Comments Filed under: Disney, Downtown Disney, Orlando, Central Florida, WDW, tourists, 2008, Disney World, The Walt Disney World Resort, guest, guests, shops, WDW guests, tourist , retail dining and entertainment complex, WDW officials , consumers, Credit Crunch, Central Florida tourism, retail area, retail entertainment complex, consumer spending, targeted, retail sales

• "Marching Along, We're Adventurers. Singing the Song of Adventurers ..."

  Before the lights go out on PI tomorrow night, Jim Hill looks back at his favorite spot on that Island. Which is the Adventurers Club Read More... Posted Friday, September 26, 2008 12:00 AM | 10 Comments Filed under: Disney, Imagineering, Walt Disney World, Dick Nunis, restaurant, WDI, WDW, Imagineer, Walt Disney Imagineering, Disney World, The Walt Disney World Resort, shops, retail establishment , Pleasure Island, Adventurers Club, night club complex, night club, Imagineers, night clubs, PI

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service