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• Monday Mouse Watch: What to make of Mickey’s mixed signals

  Jim Hill talks about all of the recent changes at the Mouse House. More importantly, what Bob Iger will be looking for from Rich Ross, the new Chairman of Walt Disney Studios Read More... Posted Monday, October 05, 2009 12:00 AM | 8 Comments Filed under: Disney, music, Pixar, High School Musical, Disney Channel, John Lasseter, Bob Iger, Jerry Bruckheimer, Dick Cook, Magic Kingdom, Disney Theatrical, Robert Zemeckis, Tom Staggs, Pixar Animation Studios, Emeryville, The Walt Disney Company, cell phone, High School Musical 3, Tim Burton, WDI, John Carter of Mars, WDW, Fantasyland, Walt Disney Imagineering, Walt Disney Studios, Steven Spielberg, Blu-ray, DVD, D23, 5th Avenue, flagship store, World of Disney, Pixar campus, 2009, Mouse House, animated feature, TV show, TV shows, Andrew Stanton, taking it in the shorts, animated features, Miramax Films , Hannah Montana , Camp Rock , 2011, Chairman, 2010, virtual world , Rich Ross , Enchanted Adventures Parade, Utah, Shanghai, HSM3, Shanghai Disneyland, Fall, strategy, Disney Music Group, D23 EXPO, High School Musical 3: Senior Year, fiscal year, live action, Tim Burton's Alice in Wonderland, mobile, Marvel Entertainment, Inc., Marvel, acquisition, superhero, superheroes, soundtrack, Disney Double Dare You, Lasseter Family Winery, Shakespeare in Love, The English Patient, The Queen, Emeryville campus, corporate headquarters, Nancy Lasseter, Pixar expansion plans, live-action, DVD sales, Chairman of Walt Disney Studios, Verizon, Vancouver, production slate, heritage, plan, long term strategy, tradition, long term, cell phone user, stable of characters, quality content, cell phone users, storefront, mobile storefront, Disney Mobile, instant-messaging, widgets, business initiatives, division, widget, business initiative, divisions, content, animated film, animated films, Disney Channels Worldwide, prestige picture, prestige pictures, Miramax

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service