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• Night Kingdom to reimagine the Disney-theme-park-going experience

  Jim Hill shares what he knows about WDW's 5th theme park. Which will be an after-hours venue that will offer guests the chance to have all sorts of once-in-a-lifetime, hands-on adventures Read More... Posted Friday, February 15, 2008 12:00 AM | 95 Comments Filed under: Disney, theater, theme park, convention, resorts, Walt Disney World, Disney Theatrical, Discovery Cove, SeaWorld, Disney's Typhoon Lagoon, The Walt Disney Company, Disney's Grand Floridian Resort & Spa, Disney's Polynesian Resort, Disney's Contemporary Resort, Disney's Wilderness Lodge, Disney's Yacht Club Resort, Walt Disney World Dolphin hotel, WDW, cast members, Operations, cast member, hotel, Disney's Animal Kingdom Lodge, resort, Disney World, The Walt Disney World Resort, October, guest, guests, rides, ride, show, on property, vacation package, eatery, SeaWorld Orlando, Pleasure Island, The Adventurers Club, Adventurers Club, night club, 2011, Disney's Night Kingdom, 5th theme park, Busch Gardens Africa, focus group, focus groups , preview video , SeaWorld's Discovery Cove, niche park , J B Kaufman, DNK, High School Musical: East Meets West , 2000, 4000 , Indiana Jones , zipline , crocodiles, hand-feeding , hippopotamus, traditional theme park , night vision goggles , lions , lion, hyenas , hyena, spelunking, bats , bat, rock climbing, African savanna, South American , penguins, horticultural , Typhoon Lagoon , eateries, stage show , Broadway talent, capacity , operation , blueprints , hotels, Walt Disney World Swan, Walt Disney World Dolphin, on-property , admission , gourmet meal , non-alcoholic beverages , non-alcoholic beverage, admission fee , newest theme park , vacation packages, convention groups, convention group, weeks, week, months, month, advance reservations, advance reservation, reservations , reservation, annual shareholders meeting , shareholders meeting , Albuquerque , annual press event, press event, Villain themed , Villains themed , coasters, coaster, natural environment , once-in-a-lifetime , Disney's Boardwalk Inn

• Monday Mouse Watch : Changes to Disney Dining Plan infuriate WDW guests

  Jim Hill reports that it's been a really rough week for managers & servers at Disney World restaurants. Who've had to deal with all of the customers who are complaining about the "no more free gratuity" portion of this "Magic Your Way" add-on Read More... Posted Monday, January 07, 2008 12:00 AM | 48 Comments Filed under: Disney, theme park, Walt Disney World, Orlando, Guest Relations, restaurant, Universal Orlando, WDW, Mouse, 2008, Disney World, Universal Orlando Resort, The Walt Disney World Resort, guest, pre-paid dining, Walt Disney World Resort website, placate, compensation, Mickey By, running tally, complaints, wages, tips, waiters, credit cards, Disney World vacation, frontline staff, panel, implementing policy, Central Reservations, Chris Heatherly, gratuity included, appetizer included, January 1 2008, taking it in the shorts, Food Service, The Moment of Truth, customers, recreational facilities, shops, on property, off property, credits, room key, gratuity, snack, meal, counter service, table service, vacation package, Magic Your Way, 2005, SeaWorld Adventure Park, WDW guests, Disney's Magical Express Transportation, Disney's Magical Express, Disney Dining Plan, Security, patron, parent, camera, Coke, Mickey, server, eatery, full service