What's in a (Disney domain) name?

What's in a (Disney domain) name? | Boost Blogs - News, Entertainment, Sport, Technolgy Blog

Jim Hill — Wed, 23 Jul 2008 02:41:04 GMT

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re: What's in a (Disney domain) name?

Jim Hill — Wed, 23 Jul 2008 11:12:18 GMT

It makes me chuckle that Disney needs to invest resources in purchasing a classic website address like THEDISNEYMOVIECLUBSUCKS.COM

If you know your product is that bad wouldnt you at least try to fix it? The mind races as I consider all of the other websites that we could create with the derivative of something (or someone) at Disney that sucks. And then I ponder how many of them Disney already owns.

re: What's in a (Disney domain) name?

Jim Hill — Wed, 23 Jul 2008 11:21:02 GMT

I wonder if Disney is anticipating negative feedback, or if this is just standard practice for corporations these days..? I bet there are many companies grabbing these "negative" addresses for their products. I mean, really, how much does it really cost giant corporations to grab these addresses?

re: What's in a (Disney domain) name?

Jim Hill — Wed, 23 Jul 2008 11:35:12 GMT

I think it's pretty standard Kaz...every major political candidate has done the same thing for years.

re: What's in a (Disney domain) name?

Jim Hill — Wed, 23 Jul 2008 13:48:49 GMT

Somebody should pour through the Disney financials and see how much money they spend with Network Solutions buying URLs in the course of a year. Talk about a "best customer" award!

Meanwhile, re. "sucks" URL's...they are legion, and if anyone at Disney thinks they can somehow pre-empt all of the possible variations by buying a few obvious ones, well, I can see a "www.disneymanagementsucksbigtime.com" in the future, can't you? Talk about REALLY silly suit tricks! ROTFL!

re: What's in a (Disney domain) name?

Jim Hill — Wed, 23 Jul 2008 17:36:23 GMT

In other news, who else sees layoffs at reservations in the future?

re: What's in a (Disney domain) name?

Jim Hill — Wed, 23 Jul 2008 20:50:10 GMT

Tuck, such is the way of the world of customer service---if it can't be outsourced cheaply to India, automate it. HOWEVER....the thing that throws a fly in the "take the human beings off the payroll" equation for Disney Reservations is this:

There is one whole hell of a LOT to do at WDW. And a LOT of it--more and more of it all the time, it seems--requires reservations or is involved in special programs like the meal plans or is otherwise customized to each guest group's personal itinerary. Now I know that one can certainly design a menu-driven online chooser that lets you pick "one from column A" etc. etc. and assemble a trip without human help, but that's just not the way people like to DO their Disney stuff, by and large. And let's not forget that the old-commerce-universe alternative--a living, breathing travel agent who's been there/done that and can guide you with personal experience--is fast becoming extinct, too, if it hasn't already. SOooooo...even if it is a person giving "live help" via a chat window instead of a phone line, I suspect the WDW reservations experience will stick around and employ folks for quite a while yet, despite management's hopeful aspirations to the contrary.

By the way, this internal style conflict between packaging simplicity and customized personal attention has always been at the core of the Disney travel experience. I remember talking with managers and PR folks at the Swan and Dolphin when they first opened about it. They explained that the main reason they were told that Westin and Sheraton had been brought in as operators of those properties rather than them becoming all-Disney hotels from the get-go was that Disney felt a real need to learn the convention business. The reason for that was that Disney's way was to offer large groups and companies "Plan A, Plan B, or Plan C--pick one or don't come" and the Westin/Sheraton folks knew that companies and meeting planners just plain didn't want to do business that way and knew how to create customizable plans out of set elements, and that they ALSO knew, as I said, that they were there on a short lease so that Disney could watch and learn as they opened, for example, their convention additions at the Contemporary and Grand Floridian, which is exactly what happened.

re: What's in a (Disney domain) name?

Jim Hill — Thu, 24 Jul 2008 17:15:48 GMT

Thanks for always teaching us new things and perspectives JW. Sincerely, I mean it. Thank you.

re: What's in a (Disney domain) name?

Jim Hill — Thu, 24 Jul 2008 19:03:52 GMT

Sincerely, you're welcome. And thank YOU for sincerity...a commodity also in short supply in the world of business...and life in general.

re: What's in a (Disney domain) name?

Jim Hill — Thu, 24 Jul 2008 20:04:38 GMT

I belong to the Disney movie club and I have had a good experience. Their prices are a little high, but Disney doesn't discount their bigger movies that much anyway. They have pretty standard practices like all the music and movies clubs. The best part about the club is you can get exclusives like Zorro, So Dear to my Heart, etc that can ONLY be purchased from the club.

re: What's in a (Disney domain) name?

Jim Hill — Sun, 27 Jul 2008 12:06:10 GMT

I think it's hard to say for certain about the negative DMC domains without a sense of any other such domains bought out and when those were done.