Where to stay in Orlando Based on Customer Ratings: Disney Owned Hotels vs Non Disney Hotels
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Where to stay in Orlando Based on Customer Ratings: Disney Owned Hotels vs Non Disney Hotels

Where to stay in Orlando Based on Customer Ratings: Disney Owned Hotels vs Non Disney Hotels

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Chip and Dale, immortalized in bronze in front of Cinderella Castle in Walt Disney World
This duo is immortalized in a small bronze statue in the center of the park,
on the circle at the end of Main Street U.S.A. directly in front of Cinderella Castle.
 © Disney, All Rights Reserved, Disney Parks & Travel 

Are you trying to decide where to stay for your next Disney World vacation? As you probably already know you have a lot of different options, there are literally thousands of hotels, vacation homes, and timeshare resorts to choose from.  I recently did a study on guest satisfaction for  and whether or not guest who paid more money to stay on a Disney World property where more satisfied with their stay as compared to guest who saved quite a bit of money and stayed at an offsite hotel.

To help me with this study I use the customer service rating for each hotel from www.tripadvisor.com. What I found was the Disney Hotels had a very good customer service rating of 4.4 out of a possible 5 point scale. This shows that on a 100 point scale of all Disney World hotel customer were 88% satisfied. When one considers that many guest who stay at Disney hotels are visiting from different cultures all over the world to have this high of a customer service rating is something Disney executives should be really proud of. The two highest rated Disney World hotels were The Disney BoardWalk Inn ...

The BoardWalk Inn - A Disney on-property hotel near Epcot at Walt Disney World
Disney's BoardWalk Inn in Orlando, Florida. © Disney, All Rights Reserved, Disney Parks & Travel

...and The Art of Animation Hotel,

The lobby of Disney's Art of Animation hotel lobby is filled with drawings of aniimated characters
Disney's Art of Animation Hotel lobby. © Disney, All Rights Reserved, Disney Parks & Travel

... and the lowest rated property was the Disney Coronado Springs.

Disney's Cornado Resort in Orlando, Florida
Disney's Coronado Springs Resort. © Disney, All Rights Reserved, Disney Parks & Travel

Then we studied the hotel customer service ratings for hotels which are not located on Disney World property.  To my surprise 50% of all these properties had customer service ratings between 4.2 and 4.3 out of a possible overall score of 5. We felt this was really high so then we went back and took out all the properties which are located off site that were charging more than $150 a night and the overall customer service rating for these hotels was 4.1.

In this study, the numbers show that if you book a hotel off site for under $150, the average customer reviews show that 82% were satisfied. On the other hand you can stay at a Disney World hotel and your average guest is 88% satisfied. Not really that much difference in customer satisfaction when you compare your overall savings of staying offsite as compared to staying onsite.

Based on my study, my recommendation is for customers to stay at an offsite hotel, pay less per night, and take that savings to increase the number of days they can spend in Orlando.

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  • I... I don't even know where to begin.  This might possibly be the single worst article ever published on this site.  Wow.

  • I agree, doesn't even talk about the "perks" of staying onsite, just hotel satisfaction. Poorly researched, poorly written. At least it isn't another of Jim's recycled rumor articles.

  • Uh, no. Stay on site at a Disney resort. I've done both. WDW resorts have location, theming, all are 4 star resorts even the value category, they have on premises shopping and dining, banking, heated pools with lifeguards in attendance, activities galore, no hidden resort fees, poolside bars, movies nightly, free wi-fi, frequent Disney transportation (buses run every 20 minutes maximum and I personally have seen them line busses up 3 deep in the morning to pick up guests going to the Magic Kingdom for breakfast and park opening, free parking, and so many other perks like early entry before official park opening exclusive to resort guests, I disagree especially when you can get a decent room at a 4 star resort on property with all the advantages and the total immersion it truly is a vacation from the real world outside the gates. You can get a room that sleeps 4 at one of the wonderfully fun themed value resorts for a little more than $100 a night. Disney often offers free dining or room discounts and there are other discounts as well such as military, teachers, first responders, annual passholders, FL residents and others.

  • Last summer me and my family we stayed at Omni Orlando Resort and we were quite happy. The hotel is amazing and we paid only $90 a night. We booked the with <a href="www.reservationcounter.com/.../">Reservation Counter</a>.

  • Last summer me and my family we stayed at Omni Orlando Resort and we were quite happy. The hotel is amazing and we paid only $90 a night. We booked the with www.reservationcounter.com/.../orlando

  • I prefer not staying onsite as I don't go to Orlando just for the park satisfaction! Last year I did stay at phpremierecondohotel.com a very nice place with a spa and very central. I think staying onsite also has some advantages but it depends on what you want to do!

  • I also prefer staying off site in our case at <a href>phpremierecondohotel.com/.../a>. If I go to a place, a city I want to see more thehn just one thing. I want to visit different areas and get to know the area!

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