Theme Parks & Themed Entertainment

PR professionals pay tribute to Disney Legend Charlie Ridgway, Magic Kingdom Press Agent

Published

8 years ago

January 26, 2017

It’s been over a month now since we lost Charlie Ridgway. And for those of us who were lucky enough to know and/or work with this Disney Legend, this is a wound that will take a while to heal.

“And why exactly is that?,” you say. Well, I could go on & on about my own dealings with Charlie over the past three-plus decades. What a genuine pleasure he was to work with because Mr. Ridgway was that rarer-than-rare thing: A PR guy who actually liked working with reporters.

But if I did that, I’d then wind up hogging the spotlight at a time when the focus should really be on Charlie. So here. Rather than having me talk about the handful of times that he & I collaborated on a Disney-related story, I’m going to let the people who were lucky enough to work with Charlie on a day-to-day basis share their memories of this man.

First up is John Dreyer, the former head of Corporate Communications for The Walt Disney Company.

It was Charlie who helped John get his start at the Mouse House back in 1976 by hiring him to work as a publicist for The Walt Disney World Resort. And …

… we’ve been friends ever since.

I think everyone who ever met Charlie has been friends from that moment on.

For those of us who worked for Charlie, he was our Peter Pan. He led us on fantastical adventures.

Charlie had an infectious enthusiasm for life and a boundless curiosity about everything. And he was passionate about all things Disney.

Charlie Ridgway supervises a photo shoot with Clarence “Ducky” Nash (i.e., the original voice of Donald Duck) as Walt Disney World gets ready to celebrate Donald Duck’s 50th birthday. Copyright Disney Enterprises, Inc. All rights reserved

He loved big ideas. For Donald Duck’s 50th birthday, he concocted the idea of hatching 50 ducklings and imprinting them on the costumed Donald so that they would follow him in the park. They rode on a float with Donald in the daily parade wearing Disney name tags and birthday hats.

Charlie loved directing publicity shoots and is well known for unintentionally photo-bombing his own shoots. For the opening of Disneyland Paris, he organized a shoot of all the Disney characters on Main Street with the castle behind them. There was a flock of media photographers. The shot we all love appeared on the cover of a major European magazine with all of the Disney characters including Charlie.

Those of us who worked for Charlie in the days of typewriters remember fondly Charlie’s editing process. Charlie would call you into his office or come to your desk and sit at your typewriter. With you over his shoulder, he and you would do the rewrite. Charlie would cross out sections you had written and he had written and you had written together. He would move graphs around by cutting them out and then stapling the sections together. At least one release that was two pages in its final form was six feet long in its finished draft.

As I said earlier, Charlie made friends for life. When Charlie started sending me on trips to South America that he had previously taken, virtually every journalist I called on first asked me, “Where’s Charlie? Is he ok?” And when I said he was fine, they told me to tell him they sent their regards.

Charlie struck up a friendship with many notable journalists, among them Walter Cronkite. And when Walter had his sailboat on the Florida east coast, he would invite Charlie to come over and spend time on it.

Pam Brandon – who’s now a highly regarded public relations consultant – also has extremely fond memories of the man who helped launch her career:

When I was a 20-something tourism reporter for Orlando Magazine in the 1980s, I was always a little afraid of big, bold Charlie Ridgway. I wanted to be sure I had my facts straight and told a solid story when reporting anything Disney.

Imagine my trepidation when he called me one day out of the blue and offered me a job on the Disney “Press & Publicity” team that operated out of a tiny office above City Hall in the Magic Kingdom. Charlie and Bob Mervine drove to Winter Park to interview me, and over soft drinks, made me an offer on the spot.

Charlie chats with a reporter from Orlando’s own Channel 6 as Walt Disney World’s 25th anniversary celebration gets underway back in October of 1996. Copyright Disney Enterprises, Inc. All rights reserved

At the time, I wondered just what a publicist did; I was a journalist by trade and had no training in PR. But that was Charlie’s secret weapon in the 1970s and 1980s – he never hired a PR person, he hired journalists, both print and broadcast, who had newsroom experience – that was a prerequisite. He assembled a team of the best of the best, and always told us to never pitch a weak story idea, and never to expect coverage – if we got a positive story, that was wonderful; if not, we had nurtured an important relationship.

I’ve never forgotten that, perhaps his greatest lesson: to treat the media with integrity. And that has served me well. A small group of us from those days celebrated Christmas every year with a lunch with Charlie, and over the years I’ve realized just how much “big, bold Charlie” cared about every one of us. We will miss his fierce love of all things Disney.

And given all those years that Ridgway worked (I’m quoting now from the subtitle of Charlie’s 2007 memoir, “Spinning Disney’s World”) as a Magic Kingdom Press Agent … Well, is it really all that surprising to learn that some of that Disney magic seemed to have rubbed off on Ridgway. Witness Rick Sylvain (who’s now a retired director of Walt Disney World PR)’s tale of that time when Charlie popped up in the most unlikely spot.

Rick recalled that – 10 years ago – he and two colleagues, Bob Jenkins and Rich Grant …

… were tooling around England following a travel writer’s convention in Manchester. I had talked the boys into driving to Ulverston, birthplace of Stan Laurel (I’m a L&H buff).

Anyhow, all was going well until it came time, in a little country village, to fuel up our rental van. Rich merrily poured unleaded petrol into the tank. Not 200 yards from the station the van coughed, sputtered and limped to a dead halt. Villagers clued us in, pointing to the little sticker on the gas cap. “Diesel Only” it read. Our hearts sank, thinking we had just ruined an expensive vehicle and the thousands we would be out.

Mechanics came and 90 minutes later we were in the cab of a truck towing our very lifeless van to a Chrysler dealership in a town an hour’s drive away. While technicians drained the tank dry of the wrong fuel, I went around to the front of the dealership to a convenience store.

There stood, to my utter amazement, Charlie Ridgway. He was also touring around after the same convention and had stopped at this store in this town on this day at this hour at this minute – for a candy bar. What were the odds?

The photograph that captures Rick & Charlie’s extremely unlikely meeting at that car dealership in the UK back in 2007. Image courtesy of Rick Sylvain.

Flabbergasted, I had my mates come round to the front of the dealership; I had a surprise for them. Jaws dropped, smiles widened and Rich snapped the photo. I loved Charlie’s expression in this photo.

Guess our Disney ditto is right – it is a small world, after all.

Epilogue of sorts: our day of sightseeing was pretty much spent at an English car dealership, at a service bay. We never got to Ulverston. Another fine mess!

Charlie, meantime, drove merrily on his way.

And that – in a nutshell – is one of the main reasons that I’ve put off posting this tribute to Mr. Ridgway for so long now. If I actually type the words – that, on December 24, 2016, Charlie Ridgway passed away at his home in Longwood, FL at the ripe old age of 93 – Well, that then means Charlie is no longer out there ” … merrily on his way.” Which means that I’m never again going to bump into him at some Disneyana event. Which is where Charlie would invariably share some heretofore untold tale about what REALLY happened behind-the-scenes at the grand opening of some theme park ride, show or attraction.

So for strictly selfish reasons, I’m now going to take a page out of the Ridgway playbook and do a quick rewrite. In my new stapled-together version of this story (which has the Disney-style happy ending that I know Charlie would have approved of), he’s now on his way to go sailing again with Walter Cronkite.

I just hope that there’s room on that sloop for the 50 white ducks that Ridgway’s bringing along.

This article was originally published by the Huffington Post on Thursday, January 26, 2017

Theme Parks & Themed Entertainment

Disney’s Forgotten Halloween Event: The Original Little Monsters on Main Street

Published

4 weeks ago

September 22, 2024

Jim Hill

When most Disney fans think of Halloween in the parks, they immediately picture Mickey’s Not-So-Scary Halloween Party at Walt Disney World or the Oogie Boogie Bash at Disneyland Resort. But before those events took over as the must-attend spooky celebrations, there was a little-known event at Disneyland called Little Monsters on Main Street. And its origins? Well, they go all the way back to the 1980s, during a time when America was gripped by fear—the Satanic Panic.

You see, back in the mid-1980s, parents were terrified that Halloween had become dangerous. Urban legends about drug-laced candy or razor blades hidden in apples were widespread, and many parents felt they couldn’t let their kids out of sight for even a moment. Halloween, which was once a carefree evening of trick-or-treating in the neighborhood, had suddenly become a night filled with anxiety.

This is where Disneyland’s Little Monsters on Main Street came in.

The Origins of Little Monsters on Main Street

Back in 1989, the Disneyland Community Action Team—later known as the VoluntEARS—decided to create a safe, nostalgic Halloween experience for Cast Members and their families. Many schools in the Anaheim area were struggling to provide basic school supplies to students, and the VoluntEARS saw an opportunity to combine a safe Halloween with a charitable cause. Thus, Little Monsters on Main Street was born.

This event was not open to the general public. Only Disneyland Cast Members could purchase tickets, which were initially priced at just $5 each. Cast Members could bring their kids—but only as many as were listed as dependents with HR. And even then, the park put a cap on attendance: the first event was limited to just 1,000 children.

A Unique Halloween Experience

Little Monsters on Main Street wasn’t just another Halloween party. It was designed to give kids a safe, fun environment to enjoy trick-or-treating, much like the good old days. On Halloween night in 1989, kids in costume wandered through Disneyland with their pillowcases, visiting 20 different trick-or-treat stations. They also had the chance to ride a few of their favorite Fantasyland attractions, all after the park had closed to the general public.

The event was run entirely by the VoluntEARS—about 200 of them—who built and set up all the trick-or-treat stations themselves. They arrived at Disneyland before the park closed and, as soon as the last guest exited, they began setting up stations across Main Street, Adventureland, Frontierland, Fantasyland, and Tomorrowland. The event ran from 7:30 to 9:30 p.m., and by the time the last pillowcase-wielding kid left, the VoluntEARS cleaned everything up, making sure the park was ready for the next day’s operations.

It wasn’t just candy and rides, though. The event featured unique entertainment, like a Masquerade Parade down Main Street, U.S.A., where kids could show off their costumes. And get this—Disneyland even rigged up a Cast Member dressed as a witch to fly from the top of the Matterhorn to Frontierland on the same wire that Tinker Bell uses during the fireworks. Talk about a magical Halloween experience!

The Haunted Mansion “Tip-Toe” Tour

Perhaps one of the most memorable parts of Little Monsters on Main Street was the special “tip-toe tour” of the Haunted Mansion. Now, Disneyland’s Haunted Mansion can be a pretty scary attraction for younger kids, so during this event, Disney left the doors to the Stretching Room and Portrait Gallery wide open. This allowed kids to walk through and peek at the Haunted Mansion’s spooky interiors without actually having to board the Doom Buggies. For those brave enough to ride, they could, of course, take the full trip through the Haunted Mansion—or they could take the “chicken exit” and leave, no harm done.

Growing Success and a Bigger Event

Thanks to the event’s early success, Little Monsters on Main Street grew in size. By 1991, the attendance cap had been raised to 2,000 kids, and Disneyland added more activities like magic shows and hayrides. They also extended the event’s hours, allowing kids to enjoy the festivities until 10:30 p.m.

In 2002, the event moved over to Disney California Adventure, where it could accommodate even more kids—up to 5,000 in its later years. The name was also shortened to just Little Monsters, since it was no longer held on Main Street. This safe, family-friendly Halloween event continued for several more years, with the last mention of Little Monsters appearing in the Disneyland employee newsletter in 2008. Though some Cast Members recall the event continuing until 2012, it eventually made way for Disney’s more public-facing Halloween events.

From Little Monsters to Mickey’s Not-So-Scary and Oogie Boogie Bash

Starting in the early 2000s, Disney began realizing the potential of Halloween-themed after-hours events for the general public. These early versions of Mickey’s Halloween Party and Mickey’s Halloween Treat eventually evolved into today’s Mickey’s Not-So-Scary Halloween Party and Oogie Boogie Bash. Unfortunately, this also marked the end of the intimate, Cast Member-exclusive Little Monsters event, but it paved the way for the large-scale Halloween celebrations we know and love today.

While it’s bittersweet to see Little Monsters on Main Street fade into Disney history, its legacy lives on through these modern Halloween parties. And even though Cast Members now receive discounted tickets to Mickey’s Not-So-Scary and Oogie Boogie Bash, the special charm of an event created specifically for Disney’s employees and their families remains something worth remembering.

**The Merch: A Piece of Little Monsters History**

For Disney collectors, the exclusive merchandise created for Little Monsters on Main Street is still out there. You can find pins, name tags, and themed pillowcases on sites like eBay. One of the coolest collectibles is a 1997 cloisonné pin set featuring Huey, Dewey, and Louie dressed as characters from Hercules. Other sets paid tribute to the Main Street Electrical Parade and Pocahontas, while the pillowcases were uniquely designed for each year of the event.

While Little Monsters on Main Street may be gone, it’s a fascinating piece of Disneyland history that played a huge role in shaping the Halloween celebrations we enjoy at Disney parks today.

Want to hear more behind-the-scenes stories like this? Be sure to check out I Want That Too, where Lauren and I dive deep into the history behind Disney’s most beloved attractions, events, and of course, merchandise!

Theme Parks & Themed Entertainment

The Story of Mickey’s Not-So-Scary Halloween Party: From One Night to a Halloween Family Tradition

Published

1 month ago

September 7, 2024

Jim Hill

The spooky season is already in full swing at Disney parks on both coasts. On August 9th, the first of 38 Mickey’s Not-So-Scary Halloween Party (MNSSHP) nights for 2024 kicked off at Florida’s Magic Kingdom. Meanwhile, over at Disney California Adventure, the Oogie Boogie Bash began on August 23rd and is completely sold out across its 27 dates this year.

Looking back, it’s incredible to think about how these Halloween-themed events have grown. But for Disney, the idea of charging guests for Halloween fun wasn’t always a given. In fact, when the very first Mickey’s Not-So-Scary Halloween Party debuted on October 31, 1995, it was a modest one-night-only affair. Compare that to the near month-long festivities we see today, and it’s clear that Disney’s approach to Halloween has evolved considerably.

A Not-So-Scary Beginning

I was fortunate enough to attend that very first MNSSHP back in 1995, along with my then 18-month-old daughter Alice and her mom, Michelle. Tickets were a mere $16.95 (I know, can you imagine?), and we pushed Alice around in her sturdy Emmaljunga stroller—Swedish-built and about the size of a small car. Cast Members, charmed by her cuteness, absolutely loaded us up with candy. By the end of the night, we had about 30 pounds of fun-sized candy bars, making that push up to the monorail a bit more challenging.

Mickey’s Halloween Treat 1996 – Photo: Disney

This Halloween event was Disney’s response to the growing popularity of Universal Studios Florida’s own Halloween hard ticket event, which started in 1991 as “Fright Nights” before being rebranded as “Halloween Horror Nights” the following year. Universal’s gamble on a horror-themed experience helped salvage what had been a shaky opening for their park, and by 1993, Halloween Horror Nights was a seven-night event, with ticket prices climbing as high as $35. Universal had stumbled upon a goldmine, and Disney took notice.

A Different Approach

Now, here’s where Disney’s unique strategy comes into play. While Universal embraced the gory, scare-filled world of horror, Disney knew that wasn’t their brand. Instead of competing directly with blood and jump-scares, Disney leaned into what they did best: creating magical, family-friendly experiences.

Thus, Mickey’s Not-So-Scary Halloween Party was born. The focus was on fun and whimsy, not fear. Families could bring their small children without worrying about them being terrified by a chainsaw-wielding maniac around the next corner. This event wasn’t just a Halloween party—it was an extension of the Disney magic that guests had come to expect from the parks.

Disney had some experience with seasonal after-hours events, most notably Mickey’s Very Merry Christmas Party, which had started in 1983. But the Halloween party was different, as the Magic Kingdom wasn’t yet decked out in Halloween decor the way it is today. Disney had to create a spooky (but not too spooky) atmosphere using temporary props, fog machines, and, of course, lots of candy.

A key addition to that first event? The debut of the Headless Horseman, who made his eerie appearance in Liberty Square, riding a massive black Percheron. It wasn’t as elaborate as the Boo-to-You Parade we see today, but it marked the beginning of a beloved Disney Halloween tradition.

A Modest Start but a Big Future

That first MNSSHP in 1995 was seen as a trial run. As Disney World spokesman Greg Albrecht told the Orlando Sentinel, “If it’s successful, we’ll do it again.” And while attendance was sparse that night, there was clearly potential. By 1997, the event expanded to two nights, and by 1999, Mickey’s Not-So-Scary Halloween Party had grown into a multi-night celebration with a full-fledged parade. Today, in 2024, it’s a staple of the fall season at Walt Disney World, offering 38 nights of trick-or-treating, character meet-and-greets, and special entertainment.

Universal’s Influence

It’s interesting to reflect on how Disney’s Halloween event might never have existed without the competition from Universal. Just as “The Wizarding World of Harry Potter” forced Disney to step up their game with “Star Wars: Galaxy’s Edge,” Universal’s success with Halloween Horror Nights likely spurred Disney into action with MNSSHP. The friendly rivalry between the two parks has continually pushed both to offer more to their guests, and we’re all better off because of it.

So the next time you find yourself trick-or-treating through the Magic Kingdom, watching the Headless Horseman gallop by, or marveling at the seasonal fireworks, take a moment to appreciate how this delightful tradition came to be—all thanks to a little competition and Disney’s commitment to creating not-so-scary magic.

For more Disney history and behind-the-scenes stories, check out the latest episodes of the I Want That Too podcast on the Jim Hill Media network.

History

The Evolution and History of Mickey’s ToonTown

Published

8 months ago

February 7, 2024

Jim Hill

Disneyland in Anaheim, California, holds a special place in the hearts of Disney fans worldwide, I mean heck, it’s where the magic began after all. Over the years it’s become a place that people visit in search of memorable experiences. One fan favorite area of the park is Mickey’s Toontown, a unique land that lets guests step right into the colorful, “Toony” world of Disney animation. With the recent reimagining of the land and the introduction of Micky and Minnies Runaway Railway, have you ever wondered how this land came to be?

There is a fascinating backstory of how Mickey’s Toontown came into existence. It’s a tale of strategic vision, the influence of Disney executives, and a commitment to meeting the needs of Disney’s valued guests.

The Beginning: Mickey’s Birthdayland

The story of Mickey’s Toontown starts with Mickey’s Birthdayland at Walt Disney World’s Magic Kingdom. Opened in 1988 to celebrate Mickey Mouse’s 60th birthday, this temporary attraction was met with such overwhelming popularity that it inspired Disney executives to think bigger. The idea was to create a permanent, immersive land where guests could step into the animated world of Mickey Mouse and his friends.

In the early ’90s, Disneyland was in need of a refresh. Michael Eisner, the visionary leader of The Walt Disney Company at the time, had an audacious idea: create a brand-new land in Disneyland that would celebrate Disney characters in a whole new way. This was the birth of Mickey’s Toontown.

Initially, Disney’s creative minds toyed with various concepts, including the idea of crafting a 100-Acre Woods or a land inspired by the Muppets. However, the turning point came when they considered the success of “Who Framed Roger Rabbit.” This film’s popularity and the desire to capitalize on contemporary trends set the stage for Toontown’s creation.

From Concept to Reality: The Birth of Toontown

In 1993, Mickey’s Toontown opened its gates at Disneyland, marking the first time in Disney Park history where guests could experience a fully realized, three-dimensional world of animation. This new land was not just a collection of attractions but a living, breathing community where Disney characters “lived,” worked, and played.

Building Challenges: Innovative Solutions

The design of Mickey’s Toontown broke new ground in theme park aesthetics. Imagineers were tasked with bringing the two-dimensional world of cartoons into a three-dimensional space. This led to the creation of over 2000 custom-built props and structures that embodied the ‘squash and stretch’ principle of animation, giving Toontown its distinctiveness.

And then there was also the challenge of hiding the Team Disney Anaheim building, which bore a striking resemblance to a giant hotdog. The Imagineers had to think creatively, using balloon tests and imaginative landscaping to seamlessly integrate Toontown into the larger park.

Key Attractions: Bringing Animation to Life

Mickey’s Toontown featured several groundbreaking attractions. “Roger Rabbit’s Car Toon Spin,” inspired by the movie “Who Framed Roger Rabbit,” became a staple of Toontown, offering an innovative ride experience. Gadget’s Go-Coaster, though initially conceived as a Rescue Rangers-themed ride, became a hit with younger visitors, proving that innovative design could create memorable experiences for all ages.

Another crown jewel of Toontown is Mickey’s House, a walkthrough attraction that allowed guests to explore the home of Mickey Mouse himself. This attraction was more than just a house; it was a carefully crafted piece of Disney lore. The house was designed in the American Craftsman style, reflecting the era when Mickey would have theoretically purchased his first home in Hollywood. The attention to detail was meticulous, with over 2000 hand-crafted, custom-built props, ensuring that every corner of the house was brimming with character and charm. Interestingly, the design of Mickey’s House was inspired by a real home in Wichita Falls, making it a unique blend of real-world inspiration and Disney magic.

Mickey’s House also showcased Disney’s commitment to creating interactive and engaging experiences. Guests could make themselves at home, sitting in Mickey’s chair, listening to the radio, and exploring the many mementos and references to Mickey’s animated adventures throughout the years. This approach to attraction design – where storytelling and interactivity merged seamlessly – was a defining characteristic of ToonTown’s success.

Executive Decisions: Shaping ToonTown’s Unique Attractions

The development of Mickey’s Toontown wasn’t just about creative imagination; it was significantly influenced by strategic decisions from Disney executives. One notable input came from Jeffrey Katzenberg, who suggested incorporating a Rescue Rangers-themed ride. This idea was a reflection of the broader Disney strategy to integrate popular contemporary characters and themes into the park, ensuring that the attractions remained relevant and engaging for visitors.

In addition to Katzenberg’s influence, Frank Wells, the then-President of The Walt Disney Company, played a key role in the strategic launch of Toontown’s attractions. His decision to delay the opening of “Roger Rabbit’s Car Toon Spin” until a year after Toontown’s debut was a calculated move. It was designed to maintain public interest in the park by offering new experiences over time, thereby giving guests more reasons to return to Disneyland.

These executive decisions highlight the careful planning and foresight that went into making Toontown a dynamic and continuously appealing part of Disneyland. By integrating current trends and strategically planning the rollout of attractions, Disney executives ensured that Toontown would not only capture the hearts of visitors upon its opening but would continue to draw them back for new experiences in the years to follow.

Global Influence: Toontown’s Worldwide Appeal

The concept of Mickey’s Toontown resonated so strongly that it was replicated at Tokyo Disneyland and influenced elements in Disneyland Paris and Hong Kong Disneyland. Each park’s version of Toontown maintained the core essence of the original while adapting to its cultural and logistical environment.

Evolution and Reimagining: Toontown Today

As we approach the present day, Mickey’s Toontown has recently undergone a significant reimagining to welcome “Mickey & Minnie’s Runaway Railway” in 2023. This refurbishment aimed to enhance the land’s interactivity and appeal to a new generation of Disney fans, all while retaining the charm that has made ToonTown a beloved destination for nearly three decades.

Dive Deeper into ToonTown’s Story

Want to know more about Mickey’s Toontown and hear some fascinating behind-the-scenes stories, then check out the latest episode of Disney Unpacked on Patreon @JimHillMedia. In this episode, the main Imagineer who worked on the Toontown project shares lots of interesting stories and details that you can’t find anywhere else. It’s full of great information and fun facts, so be sure to give it a listen!