This duo is immortalized in a small bronze statue in the center of the park,
on the circle at the end of Main Street U.S.A. directly in front of Cinderella Castle.
© Disney, All Rights Reserved,
Are you trying to decide where to stay for your next Disney
World vacation? As you probably already know you have a lot of different
options, there are literally thousands of hotels, vacation homes, and timeshare
resorts to choose from. I recently did a
study on guest satisfaction for and
whether or not guest who paid more money to stay on a Disney World property
where more satisfied with their stay as compared to guest who saved quite a bit
of money and stayed at an
offsite hotel.
To help me with this study I use the customer service rating
for each hotel from www.tripadvisor.com.
What I found was the Disney Hotels had a very good customer service rating of
4.4 out of a possible 5 point scale. This shows that on a 100 point scale of
all Disney World hotel customer were 88% satisfied. When one considers that
many guest who stay at Disney hotels are visiting from different cultures all
over the world to have this high of a customer service rating is something
Disney executives should be really proud of. The two highest rated Disney World
hotels were The
Disney BoardWalk Inn …
Disney's BoardWalk Inn in Orlando, Florida. © Disney, All Rights Reserved,
…and The Art
of Animation Hotel,
Disney's Art of Animation Hotel lobby. © Disney, All Rights Reserved,
… and the lowest rated property was the Disney Coronado Springs.
Disney's Coronado Springs Resort. © Disney, All Rights Reserved,
Then we studied the hotel customer service ratings for
hotels which are not located on Disney World property. To my surprise 50% of all these properties
had customer service ratings between 4.2 and 4.3 out of a possible overall
score of 5. We felt this was really high so then we went back and took out all
the properties which are located off site that were charging more than $150 a
night and the overall customer service rating for these hotels was 4.1.
In this study, the numbers show that if you book a hotel off
site for under $150, the average customer reviews show that 82% were satisfied.
On the other hand you can stay at a Disney World hotel and your average guest
is 88% satisfied. Not really that much difference in customer satisfaction when
you compare your overall savings of staying offsite as compared to staying
onsite.
Based on my study, my recommendation is for customers to stay at an offsite
hotel, pay less per night, and take that savings to increase the number of days
they can spend in Orlando.