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Disney Announces Worry-Free Winter Ticket Exchange Policy for Lion King & Mary Poppins

Published

14 years ago

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DISNEY THEATRICAL PRODUCTIONS ANNOUNCES
“WORRY-FREE WINTER 2011,”
AN UNPRECEDENTED TICKET EXCHANGE POLICY FOR
BROADWAY’S THE LION KING and MARY POPPINS
 
Revolutionary Pilot Program Allows Disney on Broadway Customers to
Exchange Previously Purchased Tickets for Other Performance Dates
 
FOR IMMEDIATE RELEASE (November 19, 2010) – DISNEY THEATRICAL PRODUCTIONS (Thomas Schumacher, producer and president) today announced the launch of a revolutionary pilot ticket exchange program for its Broadway musicals THE LION KING and MARY POPPINS, a co-production by Disney and Cameron Mackintosh.  From now until March 10, 2011, customers can exchange their Disney on Broadway show tickets for performances between January 3, 2011 and March 10, 2011 into any performance currently on-sale after January 3.  Tickets can be exchanged at the original point of purchase via Ticketmaster (phone, web, outlets) or in-person at the respective show box offices (Minskoff and New Amsterdam Theatres).  This service is available only to Disney on Broadway customers.
 
This new policy represents an unprecedented breakthrough in flexibility for theatergoers.  It allows Disney on Broadway ticketholders – in advance, without penalty and for any reason whatsoever – to change the date they see the show, any time in advance of their scheduled performance, up till noon on the day of the performance for which they are holding tickets.  If a winter storm threatens, the anniversary trip can be postponed a week; if the boyfriend has to travel, the birthday present can be enjoyed a day or a week earlier; if the kids’ game gets rescheduled to evening, the Broadway family outing can be shifted to the matinee.  Moreover, there is no limit to the number of times the tickets can be exchanged.
 
Disney Theatrical Productions charges nothing for this added service at any point of purchase.  Ticketmaster convenience charges apply on phone, internet and outlet orders.
 
“People have busy lives and need more flexibility when the unexpected happens and plans change.  We recognize the time is right to reduce restrictions and put more power in the hands of the customer, so now our Mary Poppins and The Lion King ticketholders can change plans just as they can change airline and hotel reservations,” said David Schrader, executive vice president and managing director of Disney Theatrical Productions.  “Making plans to attend a Broadway show is about escaping for an evening’s entertainment or celebrating a special event – our aim is to make advance planning simple and worry free."
 
Under Disney’s ticket exchange program, the following terms and conditions will apply:

    • Guests purchasing tickets for any performance between January 3, 2011 and March 10, 2011 may exchange their tickets for another performance after January 3, 2011 on sale at the time the exchange is made (certain blackout dates apply), provided the exchange is made no later than 12 Noon on the day of the performance for which they are holding tickets.        
    • Exchanges may be made over multiple performances and the number of tickets may be changed provided the total amount of the face value of the new tickets is equal to or greater than the total amount of the face value of the originally purchased tickets.   

 

    • Exchanges will be valued at the same price as the original face value of the ticket purchased; guests may chose a performance or section at a higher cost than the original purchase and pay the difference; originally discounted tickets being exchanged into a non-discounted performance may require additional cost.      
    • Ticket exchanges will only be made through the original point of purchase: Ticketmaster Customer Service for phone and on-line orders, Ticketmaster retail outlet locations, or the applicable theatre box office. Exchanges for tickets purchased via third parties may be made at the discretion of the original third party provider.

 

    • For any Ticketmaster purchase, the new performance will be subject to standard Ticketmaster Convenience Charges and applicable Delivery Fees; the one-time Order Processing Fee will be waived.

 

    • Guests holding tickets for performances after March 10, 2011 and/or for productions of The Lion King or Mary Poppins outside of New York City are not eligible for an exchange. 
    • Special Offers, Discounts and Promotion Codes may not be applied retroactively and are subject to the same restrictions of the original purchase.  Complimentary tickets are not eligible for exchange.

 

    • No refunds (full or partial) will be allowed. Other restrictions may apply.  Offer may be revoked without notice.  Performance dates, times, prices and cast subject to change without notice. 

 
DISNEY THEATRICAL PRODUCTIONS, a division of The Walt Disney Studios, was formed in 1994.  Operating under the direction of Thomas Schumacher, it is currently producing or co-producing 14 productions around the globe. The company produced Beauty and the Beast, its inaugural Broadway production, in 1994. In November 1997, Disney opened The Lion King, which received six 1998 Tony® Awards including Best Musical and continues in its 13th smash year, having welcomed over 50 million visitors worldwide. Elton John and Tim Rice’s Aida opened on Broadway next, followed by Mary Poppins, a co-production by Disney and Cameron Mackintosh, which opened in London in 2004 and has established itself as one of the biggest stage musical successes to emerge in recent years. Tarzan®, opened on Broadway in 2006 and in 2008, The Little Mermaid opened on Broadway, becoming the #1-selling new musical of that year. Visit disneytheatricalproductions.com
 
THE LION KING continues to reign as one of the most popular shows around the world.  The global phenomenon can currently be seen on Broadway, on stages across North America and in Las Vegas, London, Hamburg and Tokyo. In March 2011 a new production will bow in Singapore – a first for Disney Theatrical Productions.  Globally, 17 productions of THE LION KING have been seen by more than 54 million people, and grossed over $4.2 billion to date. Now in its 14th year, THE LION KING is the eighth longest-running musical in Broadway history and one of only five productions in theatre history to play for ten years or more both on Broadway and in the West End.  Translated into five different languages (Japanese, German, Korean, French, Dutch), the show has been performed in 13 different countries on five continents.  THE LION KING has won more than 70 major awards worldwide, including the 1998 Tony Award® for Best Musical.  Visit LionKing.com.
 
MARY POPPINS is produced for the stage by Disney Theatrical Productions and Cameron Mackintosh.  With four productions currently running on three continents, MARY POPPINS is one of the biggest stage musical successes to emerge from London or New York in recent years.  Worldwide to date, the show has grossed over $457 million and welcomed 6.4 million guests.  There are two productions of MARY POPPINS playing domestically; the Broadway production opened at the New Amsterdam Theatre on November 16, 2006 and the North American tour began its acclaimed run in March 2009.  In addition, MARY POPPINS can also be seen at the Circus Theatre in Scheveningen, Holland, outside of Amsterdam, and in Melbourne, Australia at Her Majesty’s Theatre.  Visit MaryPoppins.com.
 

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Jim Hill is an entertainment writer who has specialized in covering The Walt Disney Company for nearly 40 years now. Over that time, he has interviewed hundreds of animators, actors, and Imagineers -- many of whom have shared behind-the-scenes stories with Mr. Hill about how the Mouse House really works. In addition to the 4000+ articles Jim has written for the Web, he also co-hosts a trio of popular podcasts: “Disney Dish with Len Testa,” “Fine Tooning with Drew Taylor” and “Marvel US Disney with Aaron Adams.” Mr. Hill makes his home in Southern New Hampshire with his lovely wife Nancy and two obnoxious cats, Ginger & Betty.

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News & Press Releases

New Updates and Exclusive Content from Jim Hill Media: Disney, Universal, and More

Published

9 months ago

on

February 23, 2024

By

Boy oh boy, do I have some exciting news to share with all of you.

If you’ve been following our journey at Jim Hill Media, you know we’re all about peeling back the curtain to reveal behind the scenes insights, news, and history that surround the world of entertainment and theme parks.

And today, I’ve got a treasure trove of updates to share. So, grab your popcorn, and let’s get into it.

A New Chapter on Patreon

As many of you know, we recently made the big leap over to Patreon, and let me tell you, it’s been quite a rollercoaster ride. This move was driven by your requests for more exclusive content (and the easy to use RSS feed and app is a BIG bonus).

I want to take a moment to express my heartfelt appreciation for your unwavering support. Your enthusiasm and engagement have been the driving force behind our passion for delivering the best of Disney and Universal content.

Moving to Patreon has opened new avenues for us to connect more deeply with our listeners, offering exciting perks and benefits that allow us to tailor our content more closely to your interests and preferences. It’s been an incredible journey of crafting special content, such as the launch of our video podcast series, [Disney Unpacked].

[Disney Unpacked] – A Video Podcast Series Like No Other

Imagine sitting down for a chat with a Disney Imagineer who’s helped shape your Disney experiences for over three decades. That’s what we’re bringing to the table with [Disney Unpacked]. Alongside the legendary Jim Shull and my partner in crime Len Testa, we explore Disney’s storytelling, sharing how beloved rides and attractions were created, through the eyes of an Imagineer like Jim Shull who personally contributed to these projects.

It’s a rare opportunity to host a video show with Jim Shull, a Disney Imagineer who’s worked on projects like Rock ‘n’ Roller Coaster and Toontown for over 33 years. If you’re curious about Jim and his work, check out our “Meet Jim Shull” video.

But that’s not all – as a patron, you’ll gain access to even more exclusive content. Our “Carry On” podcast, where Jim Shull and I explore stories that didn’t quite make it into the main episodes, offers a fascinating glimpse into the creative process behind [Disney Unpacked]. Plus, our regular Q&A sessions give you the chance to get answers to all your burning questions about the show.

Beyond the Podcast: Photos and Artifacts from an Imagineers Personal Collection

And if that wasn’t exciting enough, let me introduce you to our brand-new monthly video show, “Picture This.” Hosted by yours truly alongside Jim Shull and moderated by Lauren Hersey, “Picture This” offers a behind-the-scenes look at Jim Shull’s personal collection of over 60,000 photos and artifacts from his 33-year career at Disney. From rare behind-the-scenes shots to exclusive glimpses of Disney history, this show is a must-watch for any serious Disney fan.

Jim Shull opens up his vault and shares some never-before-seen photos and the stories about them.

The History of the Pixar Place Hotel

Recently, it was announced that Disneyland’s Paradise Pier hotel would be reopening as the Pixar Place Hotel.

Curious about the backstory behind this decision? Join Jim Shull and me as we delve into the history of the Pixar Place hotel. Explore its fascinating origins and gain insights into the inspirations drawn from Jim’s leadership on the Toy Story Hotel project at Shanghai Disney.

This YouTube documentary-style video offers a look into the creative process behind one of Disney’s iconic hotel projects.

Debut of “I Want That Too” Video Podcast

Introducing our newest podcast addition, “I Want That Too,” where Jim Hill and Lauren Hersey dive deep into the fascinating world of Disney products. From toys and collectibles to apparel and home goods, we’re here to unpack it all.

But we’re not just about the merchandise – join us as we explore the rich history and untold stories behind your favorite Disney goodies. Whether you’re a seasoned collector or just starting your Disney journey, there’s something for everyone on “I Want That Too.”

This show drops bi-weekly as a Podcast and a Video over on the Jim Hill Media YouTube Channel.

Subscribe on Apple Podcasts today.

Welcoming Universal Fans with “Epic Universal” Podcast

And for all you Universal enthusiasts (or Universal Curious) out there, we’ve got you covered too! Introducing “Epic Universal,” a bi-weekly podcast hosted by Eric Hersey and yours truly.

Join us as we dive into the latest news, interviews, and trip planning tips from the Universal universe. Whether you’re a die-hard fan or just curious about what’s happening at Universal Studios, we invite you to join the conversation and stay updated with “Epic Universal.”

A Look Ahead: The Future of Jim Hill Media

Phew! It’s been an exhilarating few months at Jim Hill Media, with our Patreon move and new show launches, all dedicated to bringing you top-notch theme park news, insights, and history. Your support and enthusiasm have been the driving force behind our efforts, and we’re incredibly thankful for it.

Looking ahead, we’re excited about the future, with more content and partnerships on the horizon. Whether you’re into Disney, Universal, Marvel, or Merch, we invite you to stay engaged and subscribe for more updates.

A huge thank you for being part of our journey.

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News & Press Releases

Disney Will Bring D23: The Ultimate Disney Fan Event to Anaheim, California in August 2024

Published

1 year ago

on

September 9, 2023

By

Expanded Disney Fan Experience Will Feature New and Exciting Events Across Multiple Locations, Including a D23 Takeover of the Happiest Place On Earth, Evening Entertainment at the Honda Center, D23 Day at Angel Stadium, and Much More

Fan Favorites Including Exhibits, Panels, Shows, and Shopping Will Dazzle Disney Enthusiasts at the Anaheim Convention Center

D23: The Ultimate Disney Fan Event is a one-of-a-kind fan experience like never before with spectacular shows, new venues, and multiple days of entertainment that will bring together the best of Disney, Pixar, Marvel, Star Wars, and more!

Highlightswill include:

  • Sunday, August 4: D23 Day at Angel Stadium, where D23 fans are invited to attend the Los Angeles Angels vs. New York Mets game. 
  • Thursday, August 8: D23 kickoff celebration at Disneyland Resort.
  • Friday, August 9 – Sunday, August 11: Shopping, exhibits, panels, and presentations will take place at the Anaheim Convention Center during the day, with the fun extending into the evening at the Honda Center, the bigger home to marquee shows.

Tickets for D23: The Ultimate Disney Fan Event will go on sale in Spring 2024, with ticketing options to be announced later for access to the Anaheim Convention Center and the Honda Center. Admission for D23 Day at Angel Stadium and the D23 kickoff celebration at Disneyland Resort will be available as separate ticketed events. Additional details for D23: The Ultimate Disney Fan Event will be announced in early 2024.

You can get updates by staying connected to D23 via social media (@DisneyD23 on Facebook, Instagram, X), D23.com, and our weekly D23 FanFare email (sign up for free as a D23 General Member at JoinD23.com).

About D23

The name “D23” pays homage to the exciting journey that began in 1923 when Walt Disney opened his first studio in Hollywood. D23 is the first official club for fans in Disney’s nearly 100-year history. It gives its members a greater connection to the entire world of Disney by placing them in the middle of the magic year-round through its quarterly publication, Disney twenty-three; the latest news and stories on D23.com; member-exclusive offers and discounts; the popular D23 Inside Disney podcast; and special experiences for D23 Members throughout the year.

Fans can join D23 at Gold Membership ($99.99/year), Gold Duo Membership ($129.99/year), and General Membership (complimentary) levels at D23.com. To keep up with all the latest D23 news and events, follow DisneyD23 on Facebook, Instagram, X, TikTok, and YouTube.

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News & Press Releases

Star Wars Spoof: Space Robots in Outer Space Ep X: Battle for the Halcyon: The Last Starcruiser

Published

2 years ago

on

May 4, 2023

By

Sure, Star Wars is cool and all. But let’s not forget about that other multi-part sci-fi cinematic spectacular, “Space Robots in Outer Space.” In fact, Hank Lonely (Hollywood’s ultimate hyphenate — actor / producer / director / writer / guy who makes sure the Porto Potties are kept squeaky-clean) just announced that there’ll soon be a 10th installment of this … Well, not exactly beloved. How about we say “admired from afar” instead? … series coming to a theater near you. In fact, here’s the highly anticipated teaser trailer for that project. Which is supposed to be titled “Space Robots in Outer Space X — Battle for the Halycon: The Last Starcruiser.”

Okay. Now the real story … In honor of Star Wars Day (i.e., May 4th. As in “May the Fourth Be With You”), Len Testa and I are sharing something that we produced with the help of all the nice folks who joined us last month aboard the Halycon.

We turned the Galactic Starcruiser as well as Black Spire Outpost into the backdrop for an affectionate send-up of all things Stars Wars. We hope that you (more importantly, the legal team at Lucasfilm) take this faux trailer in the spirit with which it was intended. Special thanks to Aaron Adams for so skillfully stitching all of this footage together. Also thanks to the team at Storybook Destinations, Touring Plans and the talented cast & crew aboard the “Star Wars: Galactic Starcruiser” for making this “Disney Dish” fan event so memorable.

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