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Disney Announces Worry-Free Winter Ticket Exchange Policy for Lion King & Mary Poppins



Revolutionary Pilot Program Allows Disney on Broadway Customers to
Exchange Previously Purchased Tickets for Other Performance Dates
FOR IMMEDIATE RELEASE (November 19, 2010) – DISNEY THEATRICAL PRODUCTIONS (Thomas Schumacher, producer and president) today announced the launch of a revolutionary pilot ticket exchange program for its Broadway musicals THE LION KING and MARY POPPINS, a co-production by Disney and Cameron Mackintosh.  From now until March 10, 2011, customers can exchange their Disney on Broadway show tickets for performances between January 3, 2011 and March 10, 2011 into any performance currently on-sale after January 3.  Tickets can be exchanged at the original point of purchase via Ticketmaster (phone, web, outlets) or in-person at the respective show box offices (Minskoff and New Amsterdam Theatres).  This service is available only to Disney on Broadway customers.
This new policy represents an unprecedented breakthrough in flexibility for theatergoers.  It allows Disney on Broadway ticketholders – in advance, without penalty and for any reason whatsoever – to change the date they see the show, any time in advance of their scheduled performance, up till noon on the day of the performance for which they are holding tickets.  If a winter storm threatens, the anniversary trip can be postponed a week; if the boyfriend has to travel, the birthday present can be enjoyed a day or a week earlier; if the kids’ game gets rescheduled to evening, the Broadway family outing can be shifted to the matinee.  Moreover, there is no limit to the number of times the tickets can be exchanged.
Disney Theatrical Productions charges nothing for this added service at any point of purchase.  Ticketmaster convenience charges apply on phone, internet and outlet orders.
“People have busy lives and need more flexibility when the unexpected happens and plans change.  We recognize the time is right to reduce restrictions and put more power in the hands of the customer, so now our Mary Poppins and The Lion King ticketholders can change plans just as they can change airline and hotel reservations,” said David Schrader, executive vice president and managing director of Disney Theatrical Productions.  “Making plans to attend a Broadway show is about escaping for an evening’s entertainment or celebrating a special event – our aim is to make advance planning simple and worry free."
Under Disney’s ticket exchange program, the following terms and conditions will apply:

    • Guests purchasing tickets for any performance between January 3, 2011 and March 10, 2011 may exchange their tickets for another performance after January 3, 2011 on sale at the time the exchange is made (certain blackout dates apply), provided the exchange is made no later than 12 Noon on the day of the performance for which they are holding tickets.        
    • Exchanges may be made over multiple performances and the number of tickets may be changed provided the total amount of the face value of the new tickets is equal to or greater than the total amount of the face value of the originally purchased tickets.   


    • Exchanges will be valued at the same price as the original face value of the ticket purchased; guests may chose a performance or section at a higher cost than the original purchase and pay the difference; originally discounted tickets being exchanged into a non-discounted performance may require additional cost.      
    • Ticket exchanges will only be made through the original point of purchase: Ticketmaster Customer Service for phone and on-line orders, Ticketmaster retail outlet locations, or the applicable theatre box office. Exchanges for tickets purchased via third parties may be made at the discretion of the original third party provider.


    • For any Ticketmaster purchase, the new performance will be subject to standard Ticketmaster Convenience Charges and applicable Delivery Fees; the one-time Order Processing Fee will be waived.


    • Guests holding tickets for performances after March 10, 2011 and/or for productions of The Lion King or Mary Poppins outside of New York City are not eligible for an exchange. 
    • Special Offers, Discounts and Promotion Codes may not be applied retroactively and are subject to the same restrictions of the original purchase.  Complimentary tickets are not eligible for exchange.


    • No refunds (full or partial) will be allowed. Other restrictions may apply.  Offer may be revoked without notice.  Performance dates, times, prices and cast subject to change without notice. 

DISNEY THEATRICAL PRODUCTIONS, a division of The Walt Disney Studios, was formed in 1994.  Operating under the direction of Thomas Schumacher, it is currently producing or co-producing 14 productions around the globe. The company produced Beauty and the Beast, its inaugural Broadway production, in 1994. In November 1997, Disney opened The Lion King, which received six 1998 Tony® Awards including Best Musical and continues in its 13th smash year, having welcomed over 50 million visitors worldwide. Elton John and Tim Rice’s Aida opened on Broadway next, followed by Mary Poppins, a co-production by Disney and Cameron Mackintosh, which opened in London in 2004 and has established itself as one of the biggest stage musical successes to emerge in recent years. Tarzan®, opened on Broadway in 2006 and in 2008, The Little Mermaid opened on Broadway, becoming the #1-selling new musical of that year. Visit
THE LION KING continues to reign as one of the most popular shows around the world.  The global phenomenon can currently be seen on Broadway, on stages across North America and in Las Vegas, London, Hamburg and Tokyo. In March 2011 a new production will bow in Singapore – a first for Disney Theatrical Productions.  Globally, 17 productions of THE LION KING have been seen by more than 54 million people, and grossed over $4.2 billion to date. Now in its 14th year, THE LION KING is the eighth longest-running musical in Broadway history and one of only five productions in theatre history to play for ten years or more both on Broadway and in the West End.  Translated into five different languages (Japanese, German, Korean, French, Dutch), the show has been performed in 13 different countries on five continents.  THE LION KING has won more than 70 major awards worldwide, including the 1998 Tony Award® for Best Musical.  Visit
MARY POPPINS is produced for the stage by Disney Theatrical Productions and Cameron Mackintosh.  With four productions currently running on three continents, MARY POPPINS is one of the biggest stage musical successes to emerge from London or New York in recent years.  Worldwide to date, the show has grossed over $457 million and welcomed 6.4 million guests.  There are two productions of MARY POPPINS playing domestically; the Broadway production opened at the New Amsterdam Theatre on November 16, 2006 and the North American tour began its acclaimed run in March 2009.  In addition, MARY POPPINS can also be seen at the Circus Theatre in Scheveningen, Holland, outside of Amsterdam, and in Melbourne, Australia at Her Majesty’s Theatre.  Visit

Jim Hill is an entertainment writer who has specialized in covering The Walt Disney Company for nearly 40 years now. Over that time, he has interviewed hundreds of animators, actors, and Imagineers -- many of whom have shared behind-the-scenes stories with Mr. Hill about how the Mouse House really works. In addition to the 4000+ articles Jim has written for the Web, he also co-hosts a trio of popular podcasts: “Disney Dish with Len Testa,” “Fine Tooning with Drew Taylor” and “Marvel US Disney with Aaron Adams.” Mr. Hill makes his home in Southern New Hampshire with his lovely wife Nancy and two obnoxious cats, Ginger & Betty.

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News & Press Releases

Disney’s New Trailer Reveals How Ralph & Vanellope Get to the Internet in “Ralph Breaks the Internet: Wreck-It Ralph 2”



Wreck-It Ralph 2

When “Wreck-It Ralph” opened on Nov. 2, 2012, it turned in the highest opening weekend ever for a Walt Disney Animation Studios film at the time of release. Now Disney is hoping Ralph will not only break the Internet but the 2018 Thanksgiving boxoffice records as well.

The film re-teams the original director, producer and co-writer behind “Wreck-It Ralph.”  The screenplay is currently being written by Phil Johnston and Pamela Ribon. Director Rich Moore, producer Clark Spencer, and co-writer Phil Johnston partnered with fellow director Byron Howard and co-writer/co-director Jared Bush to create the Academy Award®-winning blockbuster feature “Zootopia.”

ROYAL REUNION – In “Ralph Breaks the Internet: Wreck It Ralph 2,” Vanellope von Schweetz-along with her best friend Ralph-ventures into the uncharted world of the internet. When she finds herself surrounded by Disney princesses, she’s surprised to learn that she actually has a lot in common with them. The scene, highlighted in a new trailer for the film (below), features several of the original princess voices, including Auli’i Cravalho (“Moana”), Kristen Bell (Anna in “Frozen”), Idina Menzel (Elsa in “Frozen”), Kelly MacDonald (Merida in “Brave”), Mandy Moore (Rapunzel in “Tangled”), Anika Noni Rose (Tiana in “The Princess and the Frog”), Ming-Na Wen (“Mulan”), Irene Bedard (“Pocahontas”), Linda Larkin (Jasmine in “Aladdin”), Paige O’Hara (Belle in “Beauty and the Beast”) and Jodi Benson (Ariel in “The Little Mermaid”). Featuring Sarah Silverman as the voice of Vanellope, “Ralph Breaks the Internet: Wreck It Ralph 2” opens in theaters nationwide Nov. 21, 2018. 





U.S. Release Date:  Nov. 21, 2018

Voice cast: John C. Reilly, Sarah Silverman, Taraji P. Henson, Jack McBrayer, Jane Lynch, Alan Tudyk

Directors: Rich Moore, Phil Johnston

Producer: Clark Spencer

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Film & Movies

Marvel Fans: See Props, Costumes, New Games, Exclusive Content and More at Disney’s D23 EXPO 2017 in Anaheim





BURBANKCalif. (June 1, 2017) – Marvel will make its way to D23 Expo’s show floor from July 14­-16 with an exciting look at its upcoming film titles in the Marvel Studios Pavilion, featuring an array of props and costumes from the Studios’ upcoming slate, including Thor: RagnarokBlack Panther, and more.

In Marvel Studios’ Thor: Ragnarok, in theaters November 2017, Thor is imprisoned on the other side of the universe without his mighty hammer and finds himself in a race against time to get back to Asgard to stop Ragnarok-the destruction of his homeworld and the end of Asgardian civilization-at the hands of an all-powerful new threat, the ruthless Hela., played by Cate Blanchette. 

But first he must survive the Grandmaster’s gladiatorial contest that pits him against his former ally and fellow Avenger-the Incredible Hulk. 

Fans will get an up-close look at the costumes and props from this highly anticipated movie as well as photo opportunities with exclusive set pieces from the film. 

The incredible costumes from Black Panther will also be on display. 

Black Panther follows the journey of T’Challa after the events of Marvel Studios’ Captain America: Civil War,where he returns to the isolated, technologically advanced African nation of Wakanda to serve as his country’s new leader. 

In addition to the exciting props and costumes on display, Marvel Studios will host multiple giveaways and events within its pavilion space in Hall B.

Fans will get the chance to meet with Marvel Studios’ filmmakers, development team, and talent. Exclusive artwork will be given away daily, along with other surprises. Details on talent appearances and special signings will be made available on the D23 Expo app.

Fans will also be able to enjoy all-new console and mobile Marvel Games, plus incredible exclusive content and announcements throughout the weekend!

For the first time at D23 Expo, guests will be able to get their hands on the hottest new console and mobile games featuring favorite Marvel Super Heroes, playing as the world-famous Avengers, Guardians of the Galaxy, Spider-Man, and more! 

LEGO®Marvel Super Heroes 2 is an all-new, original adventure and sequel to the smash hit LEGO®Marvel Super Heroes.Bringing together iconic Marvel Super Heroes and Super Villains from different eras and realities, along with signature LEGO humor,the latest epic adventure from TT Games transports players into a cosmic battle across myriad Marvel locations ripped from time and space into the incredible open hub world of Chronopolis.

Adding to the infinite excitement of D23 Expo, Marvel vs. Capcom: Infinite will offer attendees hands-on opportunities with the next era of the highly revered action-fighting game series. 

Marvel and Capcom universes collide like never before as iconic characters team up for action-packed player-versus-player combat. 

Marvel vs. Capcom: Infinite features a variety of exciting and accessible single-player modes and rich multi-player content for new players and longtime fans alike and will be released on September 19, 2017, for PlayStation 4, Xbox One, and PC.

Gazillion will offer a chance to play Marvel Heroes Omega and win fantastic prizes.

Marvel Heroes Omega combines the core gameplay style of Action-RPGs and MMOs with an expansive library of heroes from the Marvel Universe. With thousands of hours of character progression and rewards,Marvel Heroes Omegacomes packed with tons of replay value and a steady stream of new challenges with regular updates.

Netmarble is bringing its best to D23 Expo with MARVEL: Future Fight.

Featuring 120 Marvel Super Heroes to choose from, players create teams of their favorites to fight for their future. D23 Expo attendees can try their hand at saving the universe.

Marvel Puzzle Quest is where the best in match-3 puzzle gameplay meets Marvel’s biggest Super Heroes and Super Villains in the most epic puzzle adventure game available on your phone, tablet, and PC.

Marvel Puzzle Questcombines favorite Marvel characters with deep RPG leveling, player-versus-player tournaments, Alliances, and much more. Guests can unleash their inner Super Hero and wage war against their enemies. Learn more

Marvel will present incredible panels during D23 Expo, including the fan-favorite Cup o’ Joe on Friday, July 14, at 1:15 p.m. in the D23 Expo Arena, featuring Chief Creative Officer of Marvel, Joe Quesada, in a no-holds-barred panel of everything Marvel!

That same day at 6 p.m. on Stage 28, Marvel Animation presents a surprise-filled panel of sneak peeks, special guests, exclusive footage, and big announcements about the future of Marvel Animation on Stage 28. Details will be available on the D23 Expo app.

Tickets for D23 Expo 2017 are available for $81 for one-day adult admission and $59 forchildren 3-9. Membersof D23: The Official Disney Fan Club can purchase tickets for $72 for a one-day adult admission and $53 for children 3-9. Multi-day tickets are also available. 

For more information on tickets and D23 Expo 2017, visit

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Film & Movies

Shanghai To Host World Premiere Of Disney’s “Pirates Of The Caribbean: Dead Men Tell No Tales”



First-ever Mainland China Hollywood Movie World Premiere Will Take Place at Shanghai Disney Resort with an

All-star Lineup of Special Guests on May 11

BURBANK, CALIF. (April 25, 2017)-Disney announced today that Disney/Jerry Bruckheimer Films’ “Pirates of the Caribbean: Dead Men Tell No Tales” will have its World Premiere in Shanghai, China, at Shanghai Disney Resort on Thursday, May 11, marking the first time a Hollywood movie will premiere in Mainland China. Johnny Depp, Orlando Bloom, Geoffrey Rush, Javier Bardem, Brenton Thwaites, directors Joachim Rønning and Espen Sandberg, and producer Jerry Bruckheimer plan to attend the gala event.

The red-carpet event will take place in Disneytown at Shanghai Disney Resort. After the red carpet, the “Pirates of the Caribbean: Dead Men Tell No Tales” screening will be held in Walt Disney Grand Theatre at Disneytown. Shanghai Disney Resort is also home to Shanghai Disneyland, featuring Treasure Cove, the first pirate-themed land at a Disney park, inspired by the Pirates of the Caribbean franchise. 

Premiere guests will enjoy a stunning presentation of the film in Dolby Vision laser projection and Dolby Atmos immersive audio provided by Dolby and delivered through QSC speakers and amplifiers with Q-SYS control at the Walt Disney Grand Theatre.

Samsung is the title sponsor of the World Premiere of “Pirates of the Caribbean: Dead Men Tell No Tales,” which will be released on May 26 in China, day and date with its release in the U.S.

About the Movie:

Johnny Depp returns to the big screen as the iconic, swashbuckling anti-hero Jack Sparrow in the all-new “Pirates of the Caribbean: Dead Men Tell No Tales.” The rip-roaring adventure finds down-on-his-luck Captain Jack feeling the winds of ill-fortune blowing strongly his way when deadly ghost sailors, led by the terrifying Captain Salazar (Javier Bardem), escape from the Devil’s Triangle bent on killing every pirate at sea-notably Jack. Jack’s only hope of survival lies in the legendary Trident of Poseidon, but to find it he must forge an uneasy alliance with Carina Smyth (Kaya Scodelario), a brilliant and beautiful astronomer, and Henry (Brenton Thwaites), a headstrong young sailor in the Royal Navy. At the helm of the Dying Gull, his pitifully small and shabby ship, Captain Jack seeks not only to reverse his recent spate of ill fortune, but to save his very life from the most formidable and malicious foe he has ever faced.  

“Pirates of the Caribbean: Dead Men Tell No Tales” also stars Kevin R. McNally as Joshamee Gibbs,  Golshifteh Farahani as the sea-witch Shansa, David Wenham as Scarfield, Stephen Graham as Scrum, Orlando Bloom as Will Turner, and Geoffrey Rush as Captain Hector Barbossa.

Joachim Rønning and Espen Sandberg are directing “Pirates of the Caribbean: Dead Men Tell No Tales” with Jerry Bruckheimer producing. The executive producers are Mike Stenson, Chad Oman, Joe Caracciolo, Jr., Terry Rossio and Brigham Taylor. The story is by Jeff Nathanson and Terry Rossio, and Jeff Nathanson wrote the screenplay. “Pirates of the Caribbean: Dead Men Tell No Tales” drops anchor in U.S. theaters on May 26, 2017.     

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