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Disney Announces Worry-Free Winter Ticket Exchange Policy for Lion King & Mary Poppins



Revolutionary Pilot Program Allows Disney on Broadway Customers to
Exchange Previously Purchased Tickets for Other Performance Dates
FOR IMMEDIATE RELEASE (November 19, 2010) – DISNEY THEATRICAL PRODUCTIONS (Thomas Schumacher, producer and president) today announced the launch of a revolutionary pilot ticket exchange program for its Broadway musicals THE LION KING and MARY POPPINS, a co-production by Disney and Cameron Mackintosh.  From now until March 10, 2011, customers can exchange their Disney on Broadway show tickets for performances between January 3, 2011 and March 10, 2011 into any performance currently on-sale after January 3.  Tickets can be exchanged at the original point of purchase via Ticketmaster (phone, web, outlets) or in-person at the respective show box offices (Minskoff and New Amsterdam Theatres).  This service is available only to Disney on Broadway customers.
This new policy represents an unprecedented breakthrough in flexibility for theatergoers.  It allows Disney on Broadway ticketholders – in advance, without penalty and for any reason whatsoever – to change the date they see the show, any time in advance of their scheduled performance, up till noon on the day of the performance for which they are holding tickets.  If a winter storm threatens, the anniversary trip can be postponed a week; if the boyfriend has to travel, the birthday present can be enjoyed a day or a week earlier; if the kids’ game gets rescheduled to evening, the Broadway family outing can be shifted to the matinee.  Moreover, there is no limit to the number of times the tickets can be exchanged.
Disney Theatrical Productions charges nothing for this added service at any point of purchase.  Ticketmaster convenience charges apply on phone, internet and outlet orders.
“People have busy lives and need more flexibility when the unexpected happens and plans change.  We recognize the time is right to reduce restrictions and put more power in the hands of the customer, so now our Mary Poppins and The Lion King ticketholders can change plans just as they can change airline and hotel reservations,” said David Schrader, executive vice president and managing director of Disney Theatrical Productions.  “Making plans to attend a Broadway show is about escaping for an evening’s entertainment or celebrating a special event – our aim is to make advance planning simple and worry free."
Under Disney’s ticket exchange program, the following terms and conditions will apply:

    • Guests purchasing tickets for any performance between January 3, 2011 and March 10, 2011 may exchange their tickets for another performance after January 3, 2011 on sale at the time the exchange is made (certain blackout dates apply), provided the exchange is made no later than 12 Noon on the day of the performance for which they are holding tickets.        
    • Exchanges may be made over multiple performances and the number of tickets may be changed provided the total amount of the face value of the new tickets is equal to or greater than the total amount of the face value of the originally purchased tickets.   


    • Exchanges will be valued at the same price as the original face value of the ticket purchased; guests may chose a performance or section at a higher cost than the original purchase and pay the difference; originally discounted tickets being exchanged into a non-discounted performance may require additional cost.      
    • Ticket exchanges will only be made through the original point of purchase: Ticketmaster Customer Service for phone and on-line orders, Ticketmaster retail outlet locations, or the applicable theatre box office. Exchanges for tickets purchased via third parties may be made at the discretion of the original third party provider.


    • For any Ticketmaster purchase, the new performance will be subject to standard Ticketmaster Convenience Charges and applicable Delivery Fees; the one-time Order Processing Fee will be waived.


    • Guests holding tickets for performances after March 10, 2011 and/or for productions of The Lion King or Mary Poppins outside of New York City are not eligible for an exchange. 
    • Special Offers, Discounts and Promotion Codes may not be applied retroactively and are subject to the same restrictions of the original purchase.  Complimentary tickets are not eligible for exchange.


    • No refunds (full or partial) will be allowed. Other restrictions may apply.  Offer may be revoked without notice.  Performance dates, times, prices and cast subject to change without notice. 

DISNEY THEATRICAL PRODUCTIONS, a division of The Walt Disney Studios, was formed in 1994.  Operating under the direction of Thomas Schumacher, it is currently producing or co-producing 14 productions around the globe. The company produced Beauty and the Beast, its inaugural Broadway production, in 1994. In November 1997, Disney opened The Lion King, which received six 1998 Tony® Awards including Best Musical and continues in its 13th smash year, having welcomed over 50 million visitors worldwide. Elton John and Tim Rice’s Aida opened on Broadway next, followed by Mary Poppins, a co-production by Disney and Cameron Mackintosh, which opened in London in 2004 and has established itself as one of the biggest stage musical successes to emerge in recent years. Tarzan®, opened on Broadway in 2006 and in 2008, The Little Mermaid opened on Broadway, becoming the #1-selling new musical of that year. Visit
THE LION KING continues to reign as one of the most popular shows around the world.  The global phenomenon can currently be seen on Broadway, on stages across North America and in Las Vegas, London, Hamburg and Tokyo. In March 2011 a new production will bow in Singapore – a first for Disney Theatrical Productions.  Globally, 17 productions of THE LION KING have been seen by more than 54 million people, and grossed over $4.2 billion to date. Now in its 14th year, THE LION KING is the eighth longest-running musical in Broadway history and one of only five productions in theatre history to play for ten years or more both on Broadway and in the West End.  Translated into five different languages (Japanese, German, Korean, French, Dutch), the show has been performed in 13 different countries on five continents.  THE LION KING has won more than 70 major awards worldwide, including the 1998 Tony Award® for Best Musical.  Visit
MARY POPPINS is produced for the stage by Disney Theatrical Productions and Cameron Mackintosh.  With four productions currently running on three continents, MARY POPPINS is one of the biggest stage musical successes to emerge from London or New York in recent years.  Worldwide to date, the show has grossed over $457 million and welcomed 6.4 million guests.  There are two productions of MARY POPPINS playing domestically; the Broadway production opened at the New Amsterdam Theatre on November 16, 2006 and the North American tour began its acclaimed run in March 2009.  In addition, MARY POPPINS can also be seen at the Circus Theatre in Scheveningen, Holland, outside of Amsterdam, and in Melbourne, Australia at Her Majesty’s Theatre.  Visit

Jim Hill is an entertainment writer who has specialized in covering The Walt Disney Company for nearly 40 years now. Over that time, he has interviewed hundreds of animators, actors, and Imagineers -- many of whom have shared behind-the-scenes stories with Mr. Hill about how the Mouse House really works. In addition to the 4000+ articles Jim has written for the Web, he also co-hosts a trio of popular podcasts: “Disney Dish with Len Testa,” “Fine Tooning with Drew Taylor” and “Marvel US Disney with Aaron Adams.” Mr. Hill makes his home in Southern New Hampshire with his lovely wife Nancy and two obnoxious cats, Ginger & Betty.

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News & Press Releases

Disney Will Bring D23: The Ultimate Disney Fan Event to Anaheim, California in August 2024



Expanded Disney Fan Experience Will Feature New and Exciting Events Across Multiple Locations, Including a D23 Takeover of the Happiest Place On Earth, Evening Entertainment at the Honda Center, D23 Day at Angel Stadium, and Much More

Fan Favorites Including Exhibits, Panels, Shows, and Shopping Will Dazzle Disney Enthusiasts at the Anaheim Convention Center

D23: The Ultimate Disney Fan Event is a one-of-a-kind fan experience like never before with spectacular shows, new venues, and multiple days of entertainment that will bring together the best of Disney, Pixar, Marvel, Star Wars, and more!

Highlightswill include:

  • Sunday, August 4: D23 Day at Angel Stadium, where D23 fans are invited to attend the Los Angeles Angels vs. New York Mets game. 
  • Thursday, August 8: D23 kickoff celebration at Disneyland Resort.
  • Friday, August 9 – Sunday, August 11: Shopping, exhibits, panels, and presentations will take place at the Anaheim Convention Center during the day, with the fun extending into the evening at the Honda Center, the bigger home to marquee shows.

Tickets for D23: The Ultimate Disney Fan Event will go on sale in Spring 2024, with ticketing options to be announced later for access to the Anaheim Convention Center and the Honda Center. Admission for D23 Day at Angel Stadium and the D23 kickoff celebration at Disneyland Resort will be available as separate ticketed events. Additional details for D23: The Ultimate Disney Fan Event will be announced in early 2024.

You can get updates by staying connected to D23 via social media (@DisneyD23 on FacebookInstagramX),, and our weekly D23 FanFare email (sign up for free as a D23 General Member at

About D23

The name “D23” pays homage to the exciting journey that began in 1923 when Walt Disney opened his first studio in Hollywood. D23 is the first official club for fans in Disney’s nearly 100-year history. It gives its members a greater connection to the entire world of Disney by placing them in the middle of the magic year-round through its quarterly publication, Disney twenty-three; the latest news and stories on; member-exclusive offers and discounts; the popular D23 Inside Disney podcast; and special experiences for D23 Members throughout the year.

Fans can join D23 at Gold Membership ($99.99/year), Gold Duo Membership ($129.99/year), and General Membership (complimentary) levels at To keep up with all the latest D23 news and events, follow DisneyD23 on Facebook, Instagram, X, TikTok, and YouTube.

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Star Wars Spoof: Space Robots in Outer Space Ep X: Battle for the Halcyon: The Last Starcruiser



Sure, Star Wars is cool and all. But let’s not forget about that other multi-part sci-fi cinematic spectacular, “Space Robots in Outer Space.” In fact, Hank Lonely (Hollywood’s ultimate hyphenate — actor / producer / director / writer / guy who makes sure the Porto Potties are kept squeaky-clean) just announced that there’ll soon be a 10th installment of this … Well, not exactly beloved. How about we say “admired from afar” instead? … series coming to a theater near you. In fact, here’s the highly anticipated teaser trailer for that project. Which is supposed to be titled “Space Robots in Outer Space X — Battle for the Halycon: The Last Starcruiser.”

Okay. Now the real story … In honor of Star Wars Day (i.e., May 4th. As in “May the Fourth Be With You”), Len Testa and I are sharing something that we produced with the help of all the nice folks who joined us last month aboard the Halycon.

We turned the Galactic Starcruiser as well as Black Spire Outpost into the backdrop for an affectionate send-up of all things Stars Wars. We hope that you (more importantly, the legal team at Lucasfilm) take this faux trailer in the spirit with which it was intended. Special thanks to Aaron Adams for so skillfully stitching all of this footage together. Also thanks to the team at Storybook Destinations, Touring Plans and the talented cast & crew aboard the “Star Wars: Galactic Starcruiser” for making this “Disney Dish” fan event so memorable.

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Disney’s New Trailer Reveals How Ralph & Vanellope Get to the Internet in “Ralph Breaks the Internet: Wreck-It Ralph 2”



Wreck-It Ralph 2

When “Wreck-It Ralph” opened on Nov. 2, 2012, it turned in the highest opening weekend ever for a Walt Disney Animation Studios film at the time of release. Now Disney is hoping Ralph will not only break the Internet but the 2018 Thanksgiving boxoffice records as well.

The film re-teams the original director, producer and co-writer behind “Wreck-It Ralph.”  The screenplay is currently being written by Phil Johnston and Pamela Ribon. Director Rich Moore, producer Clark Spencer, and co-writer Phil Johnston partnered with fellow director Byron Howard and co-writer/co-director Jared Bush to create the Academy Award®-winning blockbuster feature “Zootopia.”

ROYAL REUNION – In “Ralph Breaks the Internet: Wreck It Ralph 2,” Vanellope von Schweetz-along with her best friend Ralph-ventures into the uncharted world of the internet. When she finds herself surrounded by Disney princesses, she’s surprised to learn that she actually has a lot in common with them. The scene, highlighted in a new trailer for the film (below), features several of the original princess voices, including Auli’i Cravalho (“Moana”), Kristen Bell (Anna in “Frozen”), Idina Menzel (Elsa in “Frozen”), Kelly MacDonald (Merida in “Brave”), Mandy Moore (Rapunzel in “Tangled”), Anika Noni Rose (Tiana in “The Princess and the Frog”), Ming-Na Wen (“Mulan”), Irene Bedard (“Pocahontas”), Linda Larkin (Jasmine in “Aladdin”), Paige O’Hara (Belle in “Beauty and the Beast”) and Jodi Benson (Ariel in “The Little Mermaid”). Featuring Sarah Silverman as the voice of Vanellope, “Ralph Breaks the Internet: Wreck It Ralph 2” opens in theaters nationwide Nov. 21, 2018. 





U.S. Release Date:  Nov. 21, 2018

Voice cast: John C. Reilly, Sarah Silverman, Taraji P. Henson, Jack McBrayer, Jane Lynch, Alan Tudyk

Directors: Rich Moore, Phil Johnston

Producer: Clark Spencer

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