DISNEY THEATRICAL PRODUCTIONS ANNOUNCES
“WORRY-FREE WINTER 2011,”
AN UNPRECEDENTED TICKET EXCHANGE POLICY FOR
BROADWAY’S THE LION KING and MARY POPPINS
Revolutionary Pilot Program Allows Disney on Broadway Customers to
Exchange Previously Purchased Tickets for Other Performance Dates
FOR IMMEDIATE RELEASE (November 19, 2010) – DISNEY THEATRICAL PRODUCTIONS (Thomas Schumacher, producer and president) today announced the launch of a revolutionary pilot ticket exchange program for its Broadway musicals THE LION KING and MARY POPPINS, a co-production by Disney and Cameron Mackintosh. From now until March 10, 2011, customers can exchange their Disney on Broadway show tickets for performances between January 3, 2011 and March 10, 2011 into any performance currently on-sale after January 3. Tickets can be exchanged at the original point of purchase via Ticketmaster (phone, web, outlets) or in-person at the respective show box offices (Minskoff and New Amsterdam Theatres). This service is available only to Disney on Broadway customers.
This new policy represents an unprecedented breakthrough in flexibility for theatergoers. It allows Disney on Broadway ticketholders – in advance, without penalty and for any reason whatsoever – to change the date they see the show, any time in advance of their scheduled performance, up till noon on the day of the performance for which they are holding tickets. If a winter storm threatens, the anniversary trip can be postponed a week; if the boyfriend has to travel, the birthday present can be enjoyed a day or a week earlier; if the kids’ game gets rescheduled to evening, the Broadway family outing can be shifted to the matinee. Moreover, there is no limit to the number of times the tickets can be exchanged.
Disney Theatrical Productions charges nothing for this added service at any point of purchase. Ticketmaster convenience charges apply on phone, internet and outlet orders.
“People have busy lives and need more flexibility when the unexpected happens and plans change. We recognize the time is right to reduce restrictions and put more power in the hands of the customer, so now our Mary Poppins and The Lion King ticketholders can change plans just as they can change airline and hotel reservations,” said David Schrader, executive vice president and managing director of Disney Theatrical Productions. “Making plans to attend a Broadway show is about escaping for an evening’s entertainment or celebrating a special event – our aim is to make advance planning simple and worry free."
Under Disney’s ticket exchange program, the following terms and conditions will apply:
- Guests purchasing tickets for any performance between January 3, 2011 and March 10, 2011 may exchange their tickets for another performance after January 3, 2011 on sale at the time the exchange is made (certain blackout dates apply), provided the exchange is made no later than 12 Noon on the day of the performance for which they are holding tickets.
- Exchanges may be made over multiple performances and the number of tickets may be changed provided the total amount of the face value of the new tickets is equal to or greater than the total amount of the face value of the originally purchased tickets.
- Exchanges will be valued at the same price as the original face value of the ticket purchased; guests may chose a performance or section at a higher cost than the original purchase and pay the difference; originally discounted tickets being exchanged into a non-discounted performance may require additional cost.
- Ticket exchanges will only be made through the original point of purchase: Ticketmaster Customer Service for phone and on-line orders, Ticketmaster retail outlet locations, or the applicable theatre box office. Exchanges for tickets purchased via third parties may be made at the discretion of the original third party provider.
- For any Ticketmaster purchase, the new performance will be subject to standard Ticketmaster Convenience Charges and applicable Delivery Fees; the one-time Order Processing Fee will be waived.
- Guests holding tickets for performances after March 10, 2011 and/or for productions of The Lion King or Mary Poppins outside of New York City are not eligible for an exchange.
- Special Offers, Discounts and Promotion Codes may not be applied retroactively and are subject to the same restrictions of the original purchase. Complimentary tickets are not eligible for exchange.
- No refunds (full or partial) will be allowed. Other restrictions may apply. Offer may be revoked without notice. Performance dates, times, prices and cast subject to change without notice.
DISNEY THEATRICAL PRODUCTIONS, a division of The Walt Disney Studios, was formed in 1994. Operating under the direction of Thomas Schumacher, it is currently producing or co-producing 14 productions around the globe. The company produced Beauty and the Beast, its inaugural Broadway production, in 1994. In November 1997, Disney opened The Lion King, which received six 1998 Tony® Awards including Best Musical and continues in its 13th smash year, having welcomed over 50 million visitors worldwide. Elton John and Tim Rice’s Aida opened on Broadway next, followed by Mary Poppins, a co-production by Disney and Cameron Mackintosh, which opened in London in 2004 and has established itself as one of the biggest stage musical successes to emerge in recent years. Tarzan®, opened on Broadway in 2006 and in 2008, The Little Mermaid opened on Broadway, becoming the #1-selling new musical of that year. Visit disneytheatricalproductions.com
THE LION KING continues to reign as one of the most popular shows around the world. The global phenomenon can currently be seen on Broadway, on stages across North America and in Las Vegas, London, Hamburg and Tokyo. In March 2011 a new production will bow in Singapore – a first for Disney Theatrical Productions. Globally, 17 productions of THE LION KING have been seen by more than 54 million people, and grossed over $4.2 billion to date. Now in its 14th year, THE LION KING is the eighth longest-running musical in Broadway history and one of only five productions in theatre history to play for ten years or more both on Broadway and in the West End. Translated into five different languages (Japanese, German, Korean, French, Dutch), the show has been performed in 13 different countries on five continents. THE LION KING has won more than 70 major awards worldwide, including the 1998 Tony Award® for Best Musical. Visit LionKing.com.
MARY POPPINS is produced for the stage by Disney Theatrical Productions and Cameron Mackintosh. With four productions currently running on three continents, MARY POPPINS is one of the biggest stage musical successes to emerge from London or New York in recent years. Worldwide to date, the show has grossed over $457 million and welcomed 6.4 million guests. There are two productions of MARY POPPINS playing domestically; the Broadway production opened at the New Amsterdam Theatre on November 16, 2006 and the North American tour began its acclaimed run in March 2009. In addition, MARY POPPINS can also be seen at the Circus Theatre in Scheveningen, Holland, outside of Amsterdam, and in Melbourne, Australia at Her Majesty’s Theatre. Visit MaryPoppins.com.