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Jack Lindquist’s “In Service to the Mouse” is an unvarnished view of Disneyland history



There are two types of behind-the-scenes books that you typically
see coming out of The Walt Disney Company. The first type is the highly
scrubbed history (EX: Bob Thomas' "Disney's Art of Animation: From Mickey Mouse to Beauty and the Beast" [Disney Editions, October 1992]) which deliberately
steps around some of the more embarrassing moments that are associated with a particular

The second kind of behind-the-scenes book usually comes
years after the fact (EX: Charles Solomon's "Tale as Old as Time: The Art and Making of Beauty and the Beast" [Disney Editions, August 2010]). Which –
because they don't tend to gloss over a lot of the hiccups that can happen along
the way – tend to be far more interesting reading.

 Which is why – if you're
a theme park history buff and really want to know how the Happiest Place on
Earth made it through that shaky first year & then went on become one of
the world's most popular tourist destination – you owe it to yourself to pick
up a copy of Jack Lindquist's memoir, "In Service To The Mouse: My Unexpected Journey to Becoming Disneyland's First President" (Neverland Media LLC.
December 2010).

Copyright Neverland Media LLC. All rights reserved

Why For? Because this 248-page hardcover (which Lindquist wrote
with Melinda J. Combs) gives you Disneyland's real history. Told by a guy who first
visited the park in April in 1955, back when this theme park was still a
construction site. Hired in September of that same year by Disneyland's first
director of public relations. Ed Ettinger, Jack had then a front row seat to a
lot of Mouse House history. Which he now shares with "In Service to the Mouse."

"What sort of history?," you ask. Well, how about the real
reason that Club 33 got built at Disneyland? Which – according to Lindquist –
can actually be traced back to the 1964-1965 New York World's Fair.

As the fair ended, GE expressed a desire to move the (Carousel
of Progress
) to Disneyland. Discussions began with WED, and everything was
moving along splendidly until an unexpected hitch occurred. GE insisted that a
VIP lounge, like the one they'd had at the New York's World Fair – with a bar –
be part of their pavilion in Disneyland. GE was told that alcohol was not
allowed in Disneyland, but they insisted. We refused. A critical impasse had
been reached. For awhile, it looked like the whole project would crumble.
Neither party would budge. Then a compromise was proposed. Disney would
construct a private club in New Orleans Square, a new area within the park just
under construction at that time.

Image courtesy of Roger Colton

Entrance to the park club would be limited to park sponsors and
their guests, complimentary memberships approved by Walt Disney's office. These
included all sorts of VIPS, like the presidents of the United States; governors
of California; U.S. senators from California; Otis Chandler and William
Randolph Hearst Jr. (both newspaper / publishing magnates); Leonard Goldsenson,
who was head of ABC; the city of Anaheim and Orange County VIPs; plus a select
group of Walt's friends.

This private facility would serve liquor but only with
meals. No separate bar. GE and all the other participants accepted the
compromise. Thus, the Carousel of Progress was built exactly as debuted at the
New York World's Fair. It became an instant classic at Disneyland.

Club 33 immediately became a big hit, giving Disneyland
lessees a place to entertain their customers, sales staffs, PR executives and
for employee recognition events, etc. Club 33 also became a place where
Disneyland executives could entertain business associates, visiting
dignitaries, and other groups. The name, Club 33, came about because Walt
seemed to like the number 3 and also because Disneyland's physical address is
1313 Harbor Boulevard.

Image courtesy of Roger Colton

That's half the fun of "In Service to the Mouse." Jack gives
you the unvarnished version of Disneyland history. He writes not as the loyal employee
(Lindquist worked for The Walt Disney Company for 38 years). But – rather – as the
longtime president of Disneyland. Who was often frustrated in his attempts to
keep this theme park fresh & relevant.

Take – for example – "Great Moments with Mr. Lincoln." To
Lindquist's way of thinking, anyway …

…  is not a repeat
ride. Guests see it once and that's it. It (is) a show that played for 15 to 20
years to approximately 5 to 8 percent of its capacity. We had a theater with a
capacity of around 500, with only 35 people in it. But every time we talked
about closing that show, we had backlash; we would receive 2,000 to 3,000
letters saying, "You can't take it out. It's what Disneyland is all about. It's
our favorite attraction."

Copyright Walt Disney Productions. All rights reserved

Jack is a person with very strong opinions, especially when
it came to the Disney theme parks. And he wasn't afraid of experiencing those

Take – for example – when he got into it with Michael
, the then-CEO of The Walt Disney Company about which characters should
appear in what parks.

I was very opposed to any Disney characters in Epcot because
the characters belonged at the Magic Kingdom. Everything should be in its
place. If we wanted characters for Epcot, then Epcot characters needed to be
developed. Putting Mickey in Japanese robes for the Japanese Pavilion or
Lederhosen for the German Pavilion is wrong. Michael and I argued about that
for about two years.

Mickey and Minnie in their Italian garb at last year's grand opening of World
Showcase's new Via Napoli restaurant. Copyright Disney Enterprises, Inc.
All rights reserved

"We're going to have Disney characters in Epcot," he

"Fine, you're the man," I told him. "But you're wrong."

People don't go to Epcot without going to the Magic Kingdom
at Walt Disney World, so having Mickey at Epcot isn't going to bring people
there. If they want Mickey Mouse, they can go where he is.

Copyright Walt Disney Productions. All rights reserved

I think some characters lost their uniqueness through
merchandising and overexposure. We were unsophisticated merchandisers … People
still buy the merchandise but there's just too much, store after store after
store. Maybe the merchandise is done differently in various places, but the overkill
still exists.

So again, when we try to apply K-Mart or Wal-Mart
merchandising standards to Disneyland, I can say it's overkill, but when we
look at the bottom line, people are buying. That gets back to the image, and to
two questions: Does it mean as much today to have something with the Mouse on
it as when it was harder to find?


Copyright Walt Disney Productions. All rights reserved

And should the Mouse be everywhere, like in the German
Pavilion near the beer garden?

Hell no.

As Mickey's chaperone for a half-century, I would never let
my charge be frivolously exploited.

Jack Lindquist proudly wears a set of Mickey Mouse ears at Disneyland's 50th
anniversary celebration. Photo by Adrienne Helitzer. Copyright Disney
Enterprises, Inc. All rights reserved

Never thought you'd ever hear a member of senior management
of The Walt Disney Company talk like that? Well, that's why you really owe to
yourself to purchase a copy of "In Service to the Mouse: My Unexpected Journey
to Becoming Disneyland's First President." So that you can then read all of Jack
Lindquist's terrific tales.

Like the time when – while attempting to recruit sponsors
for Epcot's World Showcase – Lindquist was actually threatened with beheading.  How did that happen? Well …

… We went to Morocco for help with their pavilion at Epcot
but didn't have any success initially. We brought a model on our first visit and
left it there. However, a year-and-a-half later, we established ties with a new
minister of Tourism. When we returned and started negotiating again, WED
Enterprises wanted the old model back because they didn't want to have to start
from scratch.

Copyright Disney Enterprises, Inc. All rights reserved

After we told them that we needed to get the model back to
the United States, somebody let us know that the model was at the palace in the
prince's quarters. We were told that we had to speak to the king, who then told
us to retrieve it from the prince's room.

When we walked into the prince's room, we found our model
with an electric train running through it. The 10-year-old prince had turned it
into a toy. When we started to take out the model, the prince threw a royal

He said to all of us, "I'll have you all beheaded."

Copyright Disney Enterprises, Inc. All rights reserved

More people came in to help us and stop the fit. They
finally scooted the prince out of the room, and we took our model.

Trust me, folks. The stories that I've excerpted above are
just the tip of the iceberg when it comes to "In Service to the Mouse." So if
you want to read a radically different but still genuinely entertaining take on
Disneyland history, get ahold of Jack Lindquist & Melinda J. Combs' book

Your thoughts?

Jim Hill is an entertainment writer who has specialized in covering The Walt Disney Company for nearly 40 years now. Over that time, he has interviewed hundreds of animators, actors, and Imagineers -- many of whom have shared behind-the-scenes stories with Mr. Hill about how the Mouse House really works. In addition to the 4000+ articles Jim has written for the Web, he also co-hosts a trio of popular podcasts: “Disney Dish with Len Testa,” “Fine Tooning with Drew Taylor” and “Marvel US Disney with Aaron Adams.” Mr. Hill makes his home in Southern New Hampshire with his lovely wife Nancy and two obnoxious cats, Ginger & Betty.

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Jens Dahlmann of LongHorn Steakhouse has lots of great tips when it comes to grilling



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Sure, for some folks, the Fourth of July is all about fireworks. But for the 75% of all Americans who own a grill or a smoker, the Fourth is our Nation’s No. 1 holiday when it comes to grilling. Which is why 3 out of 4 of those folks will spend some time outside today working over a fire.

But here’s the thing: Though 14 million Americans can cook a steak with confidence because they actually grill something every week, the rest of us – because we use our grill or smoker so infrequently … Well, let’s just say that we have no chops when it comes to dealing with chops (pork, veal or otherwise).

So what’s a backyard chef supposed to in a situation like this when there’s so much at steak … er … stake? Turn to someone who really knows their way around a grill for advice. People like Jens Dahlmann, the Vice President and Corporate Executive Chef for Darden Restaurant’s LongHorn Steakhouse brand.

Given that Jens’ father & grandfather were chefs, this is a guy who literally grew up in a kitchen. In his teens & twenties, Dahlmann worked in hotels & restaurants all over Switzerland & Germany. Once he was classically trained in the culinary arts, Jens then  jumped ship. Well, started working on cruise ships, I mean.

Anyway … While working on Cunard’s Sea Goddess, Dahlmann met Sirio Maccioni, the founder of Le Cirque 2000. Sirio was so impressed with Jens’ skills in the kitchen that he offered him the opportunity to become sous-chef at this New York landmark. After four years of working in Manhattan, Dahlmann then headed south to become executive chef at Palm Beach’s prestigious Café L’Europe.

Jens Dahlmann back during his Disney World days

And once Jens began wowing foodies in Florida, it wasn’t all that long ’til the Mouse came a-calling. Mickey wanted Dahlmann to shake things up in the kitchen over at WDW’s Flying Fish Café. And he did such a good job with that Disney’s Boardwalk eatery the next thing Jens knew, he was then being asked to work his magic with the menu at the Contemporary Resort’s California Grill.

From there, Dahlmann had a relatively meteoric rise at the Mouse House. Once he became Epcot’s Food & Beverage general manager, it was only a matter of time before he wound up as the executive chef in charge of this theme park’s annual International Food & Wine Festival. Which – under Jens’ guidance – experienced some truly explosive growth.

“When I took on Food & Wine, that festival was only 35 days long and had gross revenues of just $5.5 million. When I left Disney in 2016, Food & Wine was now over 50 days long and that festival had gross revenues of $22 million,” Dahlmann admitted during a recent sit-down. “I honestly loved those 13 years I spent at Disney. When I was working there, I learned so much because I was really cooking for America.”

And it was exactly that sort of experience & expertise that Darden wanted to tap into when they lured Jens away from Mickey last year to become LongHorn Steakhouse’s new Vice President and Corporate Executive Chef. But today … Well, Dahlmann is offering tips to those of us who are thinking about cooking steak tips for the Fourth.

Photo by Jim Hill

“When you’re planning on grilling this holiday, if you’re looking for a successful result, the obvious place to start is with the quality of the meat you plan on cooking for your friends & family. If you want the best results here, don’t be cheap when you go shopping. Spend the money necessary for a fresh filet or a New York strip. Better yet a Ribeye, a nice thick one with good marbling. Because when you look at the marbling on a steak, that’s where all the flavor happens,” Jens explained. “That said, you always have to remember that — the higher you go with the quality of your meat — the less time you’re going to want that piece of meat to spend on the grill.”

And speaking of cooking … Before you even get started here, Jens suggests that you first take the time to check over all of your grilling equipment. Making sure that the grill itself is first scraped clean & then properly oiled before you then turn up the heat.

“If you’re working with a dirty grill, when you go to turn your meat, it may wind up sticking to the grill. Or maybe those spices that you’ve just so carefully coated your steak with will wind up sticking to the grill, rather than your meat,” Dahlmann continued. “Which is why it’s always worth it to spend a few minutes prior to firing up your grill properly cleaning & oiling it.”

Photo by Jim Hill

And speaking of heat … Again, before you officially get started grilling here, Jens says that it’s crucial to check your temperature gauges. Make sure that your char grill is set at 550 (so that it can then properly handle the thicker cuts of meat) and your flattop is set at 425 (so it can properly sear thinner pieces of meat).

Okay. Once you’ve bought the right cuts of quality meat, properly cleaned & oiled your grill, and then made sure that everything’s set at the right temperature (“If you can only stand to hold your hand directly over the grill for two or three seconds, that’s the right amount of heat,” Dahlmann said), it’s now time to season your steaks.

“Don’t be afraid to be bold here. You can’t be shy when it comes to seasoning your meat. You want to give it a nice coating. Largely because — if you’re using a char grill — a lot of that seasoning is just going to fall off anyway,” Jens stated. “It’s up to you to decide what sort of seasoning you want to use here. Even just some salt & pepper will enhance a steak’s flavor.”

Then – according to Dahlmann – comes the really tough part. Which is placing your meat on the grill and then fighting the urge to flip it too early or too often.

“The biggest mistake that a lot of amateur cooks make is that they flip the steak too many times. The real key to a well-cooked piece of meat is just let it be, “Jens insisted. “Of course, if you’re serving different cuts of meat at your Fourth of July feast, you always want to put your biggest thickest steak on the grill first. If you’re also cooking a New York Strip, you want to put that one on a few minutes later. But after that, just let the grill do its job and flip your meat a total of three or four times, once every three minutes or so.”

Of course, the last thing you want to do is overcook a quality piece of meat. Which is why Dahlmann suggests that – when it comes to grilling steaks – if you’re going to err, err on the side of undercooking.

“You can always put a piece of meat back on the grill if it’s slightly undercooked. When you over-cook something, all you can do then is start over with a brand-new piece of meat,” Jens said. “Just be sure that you’re using the correct cut of meat for the cooking result you’re aiming for. If someone wants a rare or medium rare steak, you should go with a thicker cut of steak. If one of your guests wants their steak cooked medium or well, it’s best to start with a thinner cut of meat.”

Photo by Jim Hill

As you can see, the folks at Longhorn take grilling steaks seriously. How seriously? Just last week at Darden Corporate Headquarters in Orlando, seven of these brand’s top grill masters (who – after weeks of regional competitions – had been culled from the 491 restaurants that make up this chain) competed for a $10,000 prize in the Company’s second annual Steak Master Series. And Dahlmann was one of the people who stood in Darden’s test kitchens, watching like a hawk as each of the contestants struggled to prepare six different dishes in just 20 minutes according to Longhorn Steakhouse’s exacting standards.

“I love that Darden does this. Recognizing the best of the best who work this restaurant,” Jens concluded. “We have a lot of people here who are incredibly knowledgeable & passionate when it comes to grilling.”

Speaking of which … If today’s story doesn’t include the exact piece of info that you need to properly grill that T-bone, just whip out your iPhone & text GRILL to 55702. Or – better yet – visit prior to firing up your grill or smoker later today. 

This article was originally published by the Huffington Post on Tuesday, July 4, 2017

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Brattleboro’s Strolling of the Heifers is a sincere if somewhat surreal way to spend a summer’s day in Vermont



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Some people travel halfway ‘around the planet so that they can then experience the excitement of the Running of the Bulls in Pamplona. If you’re more of a Slow Living enthusiast (as I am), then perhaps you should amble to Brattleboro, VT. Where – over the first weekend in June – you can then join a herd of cow enthusiasts at the annual Strolling of the Heifers.

Now in its 16th year, this three-day long event typically gets underway on Friday night in June with a combination block party / gallery walk. But then – come Saturday morning – Main Street in Brattleboro is lined with thousands of bovine fans.

Photo by Jim Hill

They’ve staked out primo viewing spots and set up camp chairs hours ahead of time. Just so these folks can then have a front row seat as this year’s crop of calves (which all come from local farms & 4-H clubs) are paraded through the streets.

Photo by Jim Hill

Viewed from curbside, Strolling of the Heifers is kind of this weird melding of a sincere small town celebration and Pasadena’s Doo Dah Parade. Meaning that – for every entry that actually acknowledged this year’s theme (i.e. “Dance to the Moosic”) — …

Photo by Jim Hill

… there was something completely random, like this parade’s synchronized shopping cart unit.

Photo by Jim Hill

And for every piece of authentic Americana (EX: That collection of antique John Deere tractors that came chugging through the city) …

Photo by Jim Hill

… there was something silly. Like – say – a woman dressed as a Holstein pushing a baby stroller through the streets. And riding in that stroller was a pig dressed in a tutu.

Photo by Jim Hill

And given that this event was being staged in the Green Mountain State & all … Well, does it really surprise you to learn that — among the groups that marched in this year’s Strolling of the Heifers – was a group of eco-friendly folks who, with their  chants of “We’re Number One !,” tried to persuade people along the parade route not to flush the toilet after they pee. Because – as it turns out – urine can be turned into fertilizer.

Photo by Jim Hill

And speaking of fertilizer … At the tail end of the parade, there was a group of dedicated volunteers who were dealing with what came out of the tail end of all those cows.

Photo by Jim Hill

This year’s Strolling of the Heifers concluded at the Brattleboro town common. Where event attendees could then get a closer look at some of the featured units in this year’s parade…

Photo by Jim Hill

… or perhaps even pet a few of the participants.

Photo by Jim Hill

But as for the 90+ calves who took part in the 2017 edition of Strolling of the Heifers, once they reached the town common, it was now time for a nosh or a nap.

Photo by Jim Hill

Elsewhere on the common, keeping with this year’s “Dance to the Moosic” theme, various musical groups performed in & around the gazebo throughout the afternoon.

Photo by Jim Hill

While just across the way – keeping with Brattleboro’s tradition of showcasing the various artisans who live & work in the local community – some pretty funky pieces were on display at the Slow Living Exposition.

Photo by Jim Hill

All in all, attending Strolling of the Heifers is a somewhat surreal but still very pleasant way to spend a summer’s day in Vermont. And that’s no bull.

Photo by Jim Hill

Well, that could be a bull. To be honest, what with the wig & all, it’s kind of hard to tell. 

This article was originally published by the Huffington Post on Sunday, June 4, 2017

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Looking to make an authentic Irish meal for Saint Patrick’s Day? If so, then chef Kevin Dundon says not to cook corned beef & cabbage



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Let’s at least start on a positive note: Celebrated chef, author & TV personality Kevin Dundon – the man that Tourism Ireland has repeatedly chosen as the Face of Irish Food – loves a lot of what happens in the United States on March 17th.

“I mean, look at what they do in Chicago on Saint Patrick’s Day. They toss all of this vegetable-based dye into the Chicago River and then paint it green for a day. That’s terrific,” Kevin said.

But then when it comes to what many Americans eat & drink on St. Paddy’s Day (i.e., a big plate of corned beef and cabbage. Which is then washed down with a mug of green beer) … Well, that’s where Dundon has to draw the line.

Irish celebrity chef Kevin Dundon displays a traditional Irish loin of bacon with Colcannon potatoes and a Dunbrody Kiss chocolate dessert. Photo by Tom Burton. Copyright Disney Enterprises, Inc. All rights reserved

“Green beer? No real Irishman would be caught dead drinking that stuff,” Kevin insists. “And as for eating corned beef & cabbage … That’s not actually authentic Irish fare either. Bacon and cabbage? Sure. But corned beef & cabbage was something that the Irish only began eating after they’d come to the States to escape the Famine. And even then these Irish-Americans only began serving corned beef & cabbage to their friends & family because they had to make do with the ingredients that were available to them at that time.”

And thus begins the strange tale of how corned beef & cabbage came to be associated with the North American celebration of Saint Patrick’s Day celebration. Because – according to Dundon – beef just wasn’t all that big a part of the Irish diet back in the 19th century.

To explain: Back in the Old Country, cattle – while they were obviously highly prized for the milk & cheese that they produced – were also beasts of burden. Meaning that they were often used for ploughing the fields or for hauling heavy loads. Which is why – back then — these animals were rarely slaughtered when they were still young & healthy. If anything, land owners liked to put a herd of cattle on display out in one of their pastures because that was then a sign to their neighbors that this farm was prosperous.

“Whereas pork … Well, everybody raised pigs back then. Which is why pork was a staple of the Irish diet rather than beef,” Dundon continued.

So if that’s what people actually ate back in the Old Country, how then did corned beef & cabbage come to be so strongly associated with Saint Patrick’s Day in the States.? That largely had to do with where the Irish wound up living after they arrived in the New World.

“When the Irish first arrived in America following the Great Famine, a lot of them wound up living in the inner city right alongside the Germans & the Jews, who were also recent immigrants to the States. And while that farm-fresh pork that the Irish loved wasn’t readily available, there was brisket. Which the Irish could then cure by first covering this piece of meat with corn kernel-sized pieces of rock salt – that’s how it came to be called corned beef. Because of the sizes of the pieces of rock salt that were used in the curing process – and then placing all that in a pot of water with other spices to soak for a few days.”

And as for the cabbage portion of corned beef & cabbage … Well, according to Kevin, in addition to buying their meat from the kosher delis in their neighborhood, the Irish would also frequent the stores that the German community shopped in. Where – thanks to their love of sauerkraut (i.e., pickled cabbage) – there was always a ready supply of cabbage to be had.

“So when you get right down to it, it was the American melting pot that led to corned beef & cabbage being found in the Irish-American cooking pot,” Dundon continued. “Since they couldn’t find or didn’t have easy access to the exact same ingredients that they had back in Ireland, Irish-Americans made do with what they could find in the immediate vicinity. And what they made was admittedly tasty. But it’s not actually authentic Irish fare.”

Mind you, what Kevin serves at Raglan Road Irish Pub and Restaurant at Disney Springs (which – FYI – Orlando Magazine voted as the area’s best restaurant back in 2014) is nothing if not authentic. Dundon and his team at this acclaimed gastropub pride themselves on making traditional Irish fare and then contemporized it.

Copyright Disney Enterprises, Inc. All rights reserved

“Take – for example – what we serve here instead of corned beef & cabbage. Again, because it was pork – rather than beef – that was the true staple of the Irish diet back then, what we offer instead is a loin of bacon that has been glazed with Irish Mist. That then comes with colcannon potatoes. Which is this traditional Irish dish that’s made up of mashed potato that have had some cabbage & bacon mixed through it,” Kevin enthused. “This heavenly ham – that’s what we actually call this traditional Irish dish at Raglan Road, Kevin’s Heavenly Ham – also includes some savory cabbage with a parsley cream sauce as well as a raisin cider jus. It’s simple food. But because of the basic ingredients – and that’s the real secret of Irish cuisine. That our ingredients are so strong – the flavors just pop off the plate.”

Which brings us to the real challenge that Dundon and the Raglan Road team face every day. Making sure that they actually have all of the ingredients necessary to make this traditional-yet-contemporized Irish fare to those folks who frequent this Walt Disney World favorite.

“Take – for example – the fish we serve here. We only used cold water fish. Salmon, mussels and haddock that have been hauled out of the Atlantic, the ocean that America and Ireland share,” Kevin stated. “Not that there’s anything wrong with warm water fish. It’s just that … Well, it doesn’t have the same structure. It’s a softer fish, which doesn’t really fit the parameters of Irish cuisine. And if you’re going to serve authentic food, you have to be this dedicated when it comes to sourcing your ingredients.

Copyright Mitchell Beazley. All rights reserved

And if you’re thinking of perhaps trying to serve an authentic Irish meal this year, rather than once again serving corned beef & cabbage at your Saint Patrick’s Day Feast … Well, back in September of last year, Mitchell Beazley published “The Raglan Road Cookbook: Inside America’s Favorite Irish Pub.” This 296-page hardcover not only includes the recipe for Kevin’s Heavenly Ham but also it tells the tale of how this now-world-renown restaurant wound up being built in Orlando.

On the other hand, if you happen to have to the luck of the Irish and are actually down at The Walt Disney World Resort right now, it’s worth noting that Raglan Road is right in the middle of its Mighty St. Patrick’s Day Festival. This four day-long event – which includes Irish bands and professional dancers – stretches through Sunday night. And in addition to all that authentic Irish fare that Dundon and his team are cooking up, you also sample the fine selection of beers & cocktails that this establishment’s four distinct antique bars (each of which are more than 130 years old and were imported directly from Ireland) will be serving. Just – As ucht Dé (That’s “For God’s Sake” in Gaelic) – don’t make the mistake of asking the bartender there for a mug of green beer.

“Why would anyone willingly drink something like that?,” Dundon laughed. “I mean, just imagine what their washroom will look like the morning after.”

This article was originally published by the Huffington Post on Friday, March 17, 2017

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