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So how exactly is Disney World’s new xPASS system supposed to work?



If you look around the Web, you can see that the reaction
(among Disney theme park fans, anyway) to the xPASS-related  articles that I’ve written so far seem to
have been pretty negative. With the gist of their comments being that “I
would never ever pay for a service like this” and “booking ride times
for attractions weeks in advance would rob my WDW vacation of

Addressing the latter complaint first … Let me blunt here:
 A Walt Disney World vacation is hardly an
exercise in spontaneity. For most people, just in order to get to Orlando
involves buying a plane ticket and/or driving for hundreds of miles. Then — if
they’re planning on staying in the area for a couple of days in order to
actually experience the Parks — these people are going to need to find a hotel
room as well as purchase some theme park tickets.

 More to the point, if
you’re planning on visiting a Disney theme park, these places have definite
operating hours. So if you show up at Disney’s Hollywood Studios at 10 p.m. on
a night when that park closes at 9 and then say “I wanna go ride Twilight
Zone Tower of Terror
” … Well, that’s just too bad.

Photo by Garth Vaughan. Copyright Disney Enterprises, Inc. All rights reserved

You get what I’m saying here? The people who are now griping
about how xPASS will possibly rob them of the opportunity to have a truly
spontaneous WDW vacation are — at best — being insincere. I mean, if the vacation spot that you love to take your family to has a parade scheduled to step off every
day right at 3 p.m. and/or requires you to make dinner reservations 6 months in
advance in order to guarantee seating at that Resort’s most popular eateries
… We’re not exactly talking about the spontaneity capital of the world, now
are we?

More to the point, how is being able to have the ability to
book (at most) four xPASSES per day per park weeks in advance going to ruin
your Disney World vacation?

You see, that’s how this NextGen system is really supposed
to work. How far in advance you book your WDW vacation and/or buy your Disney
World theme park tickets will then determine the number of xPASSES that you’ll
be able to reserve for yourself and your family. A typical scenario:  If you book at least six weeks out, you
should then be able to go on the xPASS website and reserve four experiences
(EX: two attraction ride times, an exclusive meet-n-greet with a Disney
character as well as a viewing spot for the nightly fireworks).

Copyright Disney Enterprises, Inc. All rights reserved

Now multiply that by the four WDW theme parks and you’ve
then got 16 different instances where people vacationing at Walt Disney World
can actually avoid a line. That’s a huge Guest satisfier. Not to mention being
able to use the xPASS system to avoid lines at the Parks’ Quick Service Dining
locations by ordering your meals in advance using your iPhone & Smart
Phones (That’s another aspect of xPASS that we’ll get to in an upcoming JHM
article. So hang in there, folks. There’s lots more info to share yet about
this NextGen project).

And given that Disney Parks & Resorts now no longer
plans on making people pay for xPASS (That’s right. This newly enhanced version
of the Company’s virtual queuing system — just like FastPASS before it — will
be a freebie. Available to all WDW Guests in some way, shape or form) … Well,
how can Disney theme park fans (who — let’s be honest here — have a tendency
to initially be negative  about anything
new that’s proposed for the Parks. Invariably trotting out that same old tired
“Walt wouldn’t have done it that way” argument that they always use.
As if anyone could actually accurately predict what 
Disney would have done in any one situation more than 35 years after the
company’s founder has passed away) now find fault with that?

That said … It is worth noting here that — under the
current plans for the xPASS system (which now looks to be rolled out during the
first quarter of 2013. After more of the in-park infrastructure that is needed to
support this radically enhanced version of Disney’s virtual queuing system is
actually in place) — the further in advance you book your vacation package /
buy your theme park tickets, the more xPASSES you’ll then be able to book. So
six weeks out, you should be able to book 4 experiences per day. Two weeks out,
we’re talking two or three. Day of? The way I hear, we’re now back in typical
FastPASS country. Where — depending on how many people are in the Park that
day / Guest demand — we’re now talking one, maybe two … depending on

Copyright Disney Enterprises, Inc. All rights reserved

Beyond that … Let me toss one final little tidbit of news
out there. Which is that — when xPASS debuts in 2013 — it’s unlikely that
this NextGen version of Disney’s virtual queuing system will still be called

Why For? Because according to the survey work that Disney’s
marketing staff has done, the xPASS name has been testing poorly. So as of
right now, Disney’s looking for a better handle for this

And now — to get to the particular sticky question of where
annual passholders, DVC members as well as Disney World cast members fit into
all this, what sort of xPASS privileges can these folks expect to have access
to … And the answer is: Disney doesn’t know yet. Even though this NextGen
virtual queuing system project has actively been in development for over 5
years now, they still don’t know quite what to do with the Company’s own
employees and/or its most loyal & dedicated customers.

Copyright Disney Enterprises, Inc. All rights reserved

As of right now, it looks like — due to the anticipated
increased Guest demand for FastPASSES / xPASS experiences — anyone using comp
tickets will allegedly not be eligible to use this virtual queuing system to
book anything in advance. Which means that WDW cast members and their friends
& family will only be able to book their experiences on the days that they
actually visit the Parks.

Whereas annual passholders & DVC members … Recognizing
that these people are among Disney’s most passionate customers … Well, the
Company’s obviously got to come through for them in a large sort of way, at
least as far as xPASS is concerned. But that said, there’s still a delicate
balance that needs to be struck here between servicing the day Guests at WDW’s
theme parks, sending them home satisfied as well as making annual passholders
& DVC members feel like they’re special.

And then there’s the whole issue of which attractions should
actually be included in the FastPASS / xPASS inventory. (EX: The Magic Carpets
of Aladdin
. For 9/10th of the year, this Adventureland spinner has absolutely
no problem meeting Guests’ expectations. 
Every person who comes to the Magic Kingdom and then wants to experience
the Magic Carpets will have the opportunity to ride this spinner. It’s only
during those extremely busy times of year at this theme park [EX: The week
between Christmas and New Years, February school vacation, Easter week, the height
of summer] that Guest demand exceeds this ride’s capacity. So is it really
worth it to make the Magic Carpets of Aladdin a FastPASS / xPASS ride for those
four weeks out of every year? Or would it be wiser in the long run to make some
other, more-in-demand attraction at the Magic Kingdom part of this virtual
queuing system?)

Photo by Matt Stroshane. Copyright Disney Enterprises, Inc. All rights reserved

Long story short, folks: 
At this point, we’re still at least 10 months out from xPASS (or
whatever new name the Company eventually hangs on this
NextGen version of Parks & Resorts’ virtual queuing system) debuting. And
given how fluid this situation still  is,
it’s entirely possible that other significant changes will be made between now
and the first quarter of 2013.

So my advice here is to be a bit patient. More importantly,
don’t listen to the doom-and-gloomers who are calling xPASS the death of
spontaneity (at least when it comes to WDW vacations). Because based on Disney
World’s own internal survey work, Guests who make use of the FastPASS system
during their vacations come away from that experience with a far more positive
impression of the time that they spent in Orlando. These people love anything
that then gets them out of a line / allows them to board a ride and/or
experience an attraction ahead of the other Guests.

So with xPASS potentially allowing these people to walk into
a Disney theme park knowing that — even before they push through those
turnstiles — that they get to jump the line for four different experiences
over the course of their day in the Park … That’s a huge Guest satisfier.
Something that these people are sure to talk up once they get back home.

Copyright Disney Enterprises, Inc. All rights reserved

Which is just what the Company was looking to do when they
initially put xPASS into development back in 2006 or thereabouts.

So now that you have a somewhat better understanding of what
xPASS is / how this NextGen virtual queuing system is supposed to work, what
other questions do you have? Based on the info that I have in hand / the
sources that I have within the Disney Company, I’ll do my best to answer your
questions in the coming weeks. So fire away.

Your thoughts?

Jim Hill is an entertainment writer who has specialized in covering The Walt Disney Company for nearly 40 years now. Over that time, he has interviewed hundreds of animators, actors, and Imagineers -- many of whom have shared behind-the-scenes stories with Mr. Hill about how the Mouse House really works. In addition to the 4000+ articles Jim has written for the Web, he also co-hosts a trio of popular podcasts: “Disney Dish with Len Testa,” “Fine Tooning with Drew Taylor” and “Marvel US Disney with Aaron Adams.” Mr. Hill makes his home in Southern New Hampshire with his lovely wife Nancy and two obnoxious cats, Ginger & Betty.

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Jens Dahlmann of LongHorn Steakhouse has lots of great tips when it comes to grilling



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Sure, for some folks, the Fourth of July is all about fireworks. But for the 75% of all Americans who own a grill or a smoker, the Fourth is our Nation’s No. 1 holiday when it comes to grilling. Which is why 3 out of 4 of those folks will spend some time outside today working over a fire.

But here’s the thing: Though 14 million Americans can cook a steak with confidence because they actually grill something every week, the rest of us – because we use our grill or smoker so infrequently … Well, let’s just say that we have no chops when it comes to dealing with chops (pork, veal or otherwise).

So what’s a backyard chef supposed to in a situation like this when there’s so much at steak … er … stake? Turn to someone who really knows their way around a grill for advice. People like Jens Dahlmann, the Vice President and Corporate Executive Chef for Darden Restaurant’s LongHorn Steakhouse brand.

Given that Jens’ father & grandfather were chefs, this is a guy who literally grew up in a kitchen. In his teens & twenties, Dahlmann worked in hotels & restaurants all over Switzerland & Germany. Once he was classically trained in the culinary arts, Jens then  jumped ship. Well, started working on cruise ships, I mean.

Anyway … While working on Cunard’s Sea Goddess, Dahlmann met Sirio Maccioni, the founder of Le Cirque 2000. Sirio was so impressed with Jens’ skills in the kitchen that he offered him the opportunity to become sous-chef at this New York landmark. After four years of working in Manhattan, Dahlmann then headed south to become executive chef at Palm Beach’s prestigious Café L’Europe.

Jens Dahlmann back during his Disney World days

And once Jens began wowing foodies in Florida, it wasn’t all that long ’til the Mouse came a-calling. Mickey wanted Dahlmann to shake things up in the kitchen over at WDW’s Flying Fish Café. And he did such a good job with that Disney’s Boardwalk eatery the next thing Jens knew, he was then being asked to work his magic with the menu at the Contemporary Resort’s California Grill.

From there, Dahlmann had a relatively meteoric rise at the Mouse House. Once he became Epcot’s Food & Beverage general manager, it was only a matter of time before he wound up as the executive chef in charge of this theme park’s annual International Food & Wine Festival. Which – under Jens’ guidance – experienced some truly explosive growth.

“When I took on Food & Wine, that festival was only 35 days long and had gross revenues of just $5.5 million. When I left Disney in 2016, Food & Wine was now over 50 days long and that festival had gross revenues of $22 million,” Dahlmann admitted during a recent sit-down. “I honestly loved those 13 years I spent at Disney. When I was working there, I learned so much because I was really cooking for America.”

And it was exactly that sort of experience & expertise that Darden wanted to tap into when they lured Jens away from Mickey last year to become LongHorn Steakhouse’s new Vice President and Corporate Executive Chef. But today … Well, Dahlmann is offering tips to those of us who are thinking about cooking steak tips for the Fourth.

Photo by Jim Hill

“When you’re planning on grilling this holiday, if you’re looking for a successful result, the obvious place to start is with the quality of the meat you plan on cooking for your friends & family. If you want the best results here, don’t be cheap when you go shopping. Spend the money necessary for a fresh filet or a New York strip. Better yet a Ribeye, a nice thick one with good marbling. Because when you look at the marbling on a steak, that’s where all the flavor happens,” Jens explained. “That said, you always have to remember that — the higher you go with the quality of your meat — the less time you’re going to want that piece of meat to spend on the grill.”

And speaking of cooking … Before you even get started here, Jens suggests that you first take the time to check over all of your grilling equipment. Making sure that the grill itself is first scraped clean & then properly oiled before you then turn up the heat.

“If you’re working with a dirty grill, when you go to turn your meat, it may wind up sticking to the grill. Or maybe those spices that you’ve just so carefully coated your steak with will wind up sticking to the grill, rather than your meat,” Dahlmann continued. “Which is why it’s always worth it to spend a few minutes prior to firing up your grill properly cleaning & oiling it.”

Photo by Jim Hill

And speaking of heat … Again, before you officially get started grilling here, Jens says that it’s crucial to check your temperature gauges. Make sure that your char grill is set at 550 (so that it can then properly handle the thicker cuts of meat) and your flattop is set at 425 (so it can properly sear thinner pieces of meat).

Okay. Once you’ve bought the right cuts of quality meat, properly cleaned & oiled your grill, and then made sure that everything’s set at the right temperature (“If you can only stand to hold your hand directly over the grill for two or three seconds, that’s the right amount of heat,” Dahlmann said), it’s now time to season your steaks.

“Don’t be afraid to be bold here. You can’t be shy when it comes to seasoning your meat. You want to give it a nice coating. Largely because — if you’re using a char grill — a lot of that seasoning is just going to fall off anyway,” Jens stated. “It’s up to you to decide what sort of seasoning you want to use here. Even just some salt & pepper will enhance a steak’s flavor.”

Then – according to Dahlmann – comes the really tough part. Which is placing your meat on the grill and then fighting the urge to flip it too early or too often.

“The biggest mistake that a lot of amateur cooks make is that they flip the steak too many times. The real key to a well-cooked piece of meat is just let it be, “Jens insisted. “Of course, if you’re serving different cuts of meat at your Fourth of July feast, you always want to put your biggest thickest steak on the grill first. If you’re also cooking a New York Strip, you want to put that one on a few minutes later. But after that, just let the grill do its job and flip your meat a total of three or four times, once every three minutes or so.”

Of course, the last thing you want to do is overcook a quality piece of meat. Which is why Dahlmann suggests that – when it comes to grilling steaks – if you’re going to err, err on the side of undercooking.

“You can always put a piece of meat back on the grill if it’s slightly undercooked. When you over-cook something, all you can do then is start over with a brand-new piece of meat,” Jens said. “Just be sure that you’re using the correct cut of meat for the cooking result you’re aiming for. If someone wants a rare or medium rare steak, you should go with a thicker cut of steak. If one of your guests wants their steak cooked medium or well, it’s best to start with a thinner cut of meat.”

Photo by Jim Hill

As you can see, the folks at Longhorn take grilling steaks seriously. How seriously? Just last week at Darden Corporate Headquarters in Orlando, seven of these brand’s top grill masters (who – after weeks of regional competitions – had been culled from the 491 restaurants that make up this chain) competed for a $10,000 prize in the Company’s second annual Steak Master Series. And Dahlmann was one of the people who stood in Darden’s test kitchens, watching like a hawk as each of the contestants struggled to prepare six different dishes in just 20 minutes according to Longhorn Steakhouse’s exacting standards.

“I love that Darden does this. Recognizing the best of the best who work this restaurant,” Jens concluded. “We have a lot of people here who are incredibly knowledgeable & passionate when it comes to grilling.”

Speaking of which … If today’s story doesn’t include the exact piece of info that you need to properly grill that T-bone, just whip out your iPhone & text GRILL to 55702. Or – better yet – visit prior to firing up your grill or smoker later today. 

This article was originally published by the Huffington Post on Tuesday, July 4, 2017

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Brattleboro’s Strolling of the Heifers is a sincere if somewhat surreal way to spend a summer’s day in Vermont



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Some people travel halfway ‘around the planet so that they can then experience the excitement of the Running of the Bulls in Pamplona. If you’re more of a Slow Living enthusiast (as I am), then perhaps you should amble to Brattleboro, VT. Where – over the first weekend in June – you can then join a herd of cow enthusiasts at the annual Strolling of the Heifers.

Now in its 16th year, this three-day long event typically gets underway on Friday night in June with a combination block party / gallery walk. But then – come Saturday morning – Main Street in Brattleboro is lined with thousands of bovine fans.

Photo by Jim Hill

They’ve staked out primo viewing spots and set up camp chairs hours ahead of time. Just so these folks can then have a front row seat as this year’s crop of calves (which all come from local farms & 4-H clubs) are paraded through the streets.

Photo by Jim Hill

Viewed from curbside, Strolling of the Heifers is kind of this weird melding of a sincere small town celebration and Pasadena’s Doo Dah Parade. Meaning that – for every entry that actually acknowledged this year’s theme (i.e. “Dance to the Moosic”) — …

Photo by Jim Hill

… there was something completely random, like this parade’s synchronized shopping cart unit.

Photo by Jim Hill

And for every piece of authentic Americana (EX: That collection of antique John Deere tractors that came chugging through the city) …

Photo by Jim Hill

… there was something silly. Like – say – a woman dressed as a Holstein pushing a baby stroller through the streets. And riding in that stroller was a pig dressed in a tutu.

Photo by Jim Hill

And given that this event was being staged in the Green Mountain State & all … Well, does it really surprise you to learn that — among the groups that marched in this year’s Strolling of the Heifers – was a group of eco-friendly folks who, with their  chants of “We’re Number One !,” tried to persuade people along the parade route not to flush the toilet after they pee. Because – as it turns out – urine can be turned into fertilizer.

Photo by Jim Hill

And speaking of fertilizer … At the tail end of the parade, there was a group of dedicated volunteers who were dealing with what came out of the tail end of all those cows.

Photo by Jim Hill

This year’s Strolling of the Heifers concluded at the Brattleboro town common. Where event attendees could then get a closer look at some of the featured units in this year’s parade…

Photo by Jim Hill

… or perhaps even pet a few of the participants.

Photo by Jim Hill

But as for the 90+ calves who took part in the 2017 edition of Strolling of the Heifers, once they reached the town common, it was now time for a nosh or a nap.

Photo by Jim Hill

Elsewhere on the common, keeping with this year’s “Dance to the Moosic” theme, various musical groups performed in & around the gazebo throughout the afternoon.

Photo by Jim Hill

While just across the way – keeping with Brattleboro’s tradition of showcasing the various artisans who live & work in the local community – some pretty funky pieces were on display at the Slow Living Exposition.

Photo by Jim Hill

All in all, attending Strolling of the Heifers is a somewhat surreal but still very pleasant way to spend a summer’s day in Vermont. And that’s no bull.

Photo by Jim Hill

Well, that could be a bull. To be honest, what with the wig & all, it’s kind of hard to tell. 

This article was originally published by the Huffington Post on Sunday, June 4, 2017

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Looking to make an authentic Irish meal for Saint Patrick’s Day? If so, then chef Kevin Dundon says not to cook corned beef & cabbage



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Let’s at least start on a positive note: Celebrated chef, author & TV personality Kevin Dundon – the man that Tourism Ireland has repeatedly chosen as the Face of Irish Food – loves a lot of what happens in the United States on March 17th.

“I mean, look at what they do in Chicago on Saint Patrick’s Day. They toss all of this vegetable-based dye into the Chicago River and then paint it green for a day. That’s terrific,” Kevin said.

But then when it comes to what many Americans eat & drink on St. Paddy’s Day (i.e., a big plate of corned beef and cabbage. Which is then washed down with a mug of green beer) … Well, that’s where Dundon has to draw the line.

Irish celebrity chef Kevin Dundon displays a traditional Irish loin of bacon with Colcannon potatoes and a Dunbrody Kiss chocolate dessert. Photo by Tom Burton. Copyright Disney Enterprises, Inc. All rights reserved

“Green beer? No real Irishman would be caught dead drinking that stuff,” Kevin insists. “And as for eating corned beef & cabbage … That’s not actually authentic Irish fare either. Bacon and cabbage? Sure. But corned beef & cabbage was something that the Irish only began eating after they’d come to the States to escape the Famine. And even then these Irish-Americans only began serving corned beef & cabbage to their friends & family because they had to make do with the ingredients that were available to them at that time.”

And thus begins the strange tale of how corned beef & cabbage came to be associated with the North American celebration of Saint Patrick’s Day celebration. Because – according to Dundon – beef just wasn’t all that big a part of the Irish diet back in the 19th century.

To explain: Back in the Old Country, cattle – while they were obviously highly prized for the milk & cheese that they produced – were also beasts of burden. Meaning that they were often used for ploughing the fields or for hauling heavy loads. Which is why – back then — these animals were rarely slaughtered when they were still young & healthy. If anything, land owners liked to put a herd of cattle on display out in one of their pastures because that was then a sign to their neighbors that this farm was prosperous.

“Whereas pork … Well, everybody raised pigs back then. Which is why pork was a staple of the Irish diet rather than beef,” Dundon continued.

So if that’s what people actually ate back in the Old Country, how then did corned beef & cabbage come to be so strongly associated with Saint Patrick’s Day in the States.? That largely had to do with where the Irish wound up living after they arrived in the New World.

“When the Irish first arrived in America following the Great Famine, a lot of them wound up living in the inner city right alongside the Germans & the Jews, who were also recent immigrants to the States. And while that farm-fresh pork that the Irish loved wasn’t readily available, there was brisket. Which the Irish could then cure by first covering this piece of meat with corn kernel-sized pieces of rock salt – that’s how it came to be called corned beef. Because of the sizes of the pieces of rock salt that were used in the curing process – and then placing all that in a pot of water with other spices to soak for a few days.”

And as for the cabbage portion of corned beef & cabbage … Well, according to Kevin, in addition to buying their meat from the kosher delis in their neighborhood, the Irish would also frequent the stores that the German community shopped in. Where – thanks to their love of sauerkraut (i.e., pickled cabbage) – there was always a ready supply of cabbage to be had.

“So when you get right down to it, it was the American melting pot that led to corned beef & cabbage being found in the Irish-American cooking pot,” Dundon continued. “Since they couldn’t find or didn’t have easy access to the exact same ingredients that they had back in Ireland, Irish-Americans made do with what they could find in the immediate vicinity. And what they made was admittedly tasty. But it’s not actually authentic Irish fare.”

Mind you, what Kevin serves at Raglan Road Irish Pub and Restaurant at Disney Springs (which – FYI – Orlando Magazine voted as the area’s best restaurant back in 2014) is nothing if not authentic. Dundon and his team at this acclaimed gastropub pride themselves on making traditional Irish fare and then contemporized it.

Copyright Disney Enterprises, Inc. All rights reserved

“Take – for example – what we serve here instead of corned beef & cabbage. Again, because it was pork – rather than beef – that was the true staple of the Irish diet back then, what we offer instead is a loin of bacon that has been glazed with Irish Mist. That then comes with colcannon potatoes. Which is this traditional Irish dish that’s made up of mashed potato that have had some cabbage & bacon mixed through it,” Kevin enthused. “This heavenly ham – that’s what we actually call this traditional Irish dish at Raglan Road, Kevin’s Heavenly Ham – also includes some savory cabbage with a parsley cream sauce as well as a raisin cider jus. It’s simple food. But because of the basic ingredients – and that’s the real secret of Irish cuisine. That our ingredients are so strong – the flavors just pop off the plate.”

Which brings us to the real challenge that Dundon and the Raglan Road team face every day. Making sure that they actually have all of the ingredients necessary to make this traditional-yet-contemporized Irish fare to those folks who frequent this Walt Disney World favorite.

“Take – for example – the fish we serve here. We only used cold water fish. Salmon, mussels and haddock that have been hauled out of the Atlantic, the ocean that America and Ireland share,” Kevin stated. “Not that there’s anything wrong with warm water fish. It’s just that … Well, it doesn’t have the same structure. It’s a softer fish, which doesn’t really fit the parameters of Irish cuisine. And if you’re going to serve authentic food, you have to be this dedicated when it comes to sourcing your ingredients.

Copyright Mitchell Beazley. All rights reserved

And if you’re thinking of perhaps trying to serve an authentic Irish meal this year, rather than once again serving corned beef & cabbage at your Saint Patrick’s Day Feast … Well, back in September of last year, Mitchell Beazley published “The Raglan Road Cookbook: Inside America’s Favorite Irish Pub.” This 296-page hardcover not only includes the recipe for Kevin’s Heavenly Ham but also it tells the tale of how this now-world-renown restaurant wound up being built in Orlando.

On the other hand, if you happen to have to the luck of the Irish and are actually down at The Walt Disney World Resort right now, it’s worth noting that Raglan Road is right in the middle of its Mighty St. Patrick’s Day Festival. This four day-long event – which includes Irish bands and professional dancers – stretches through Sunday night. And in addition to all that authentic Irish fare that Dundon and his team are cooking up, you also sample the fine selection of beers & cocktails that this establishment’s four distinct antique bars (each of which are more than 130 years old and were imported directly from Ireland) will be serving. Just – As ucht Dé (That’s “For God’s Sake” in Gaelic) – don’t make the mistake of asking the bartender there for a mug of green beer.

“Why would anyone willingly drink something like that?,” Dundon laughed. “I mean, just imagine what their washroom will look like the morning after.”

This article was originally published by the Huffington Post on Friday, March 17, 2017

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